- Report: #1027817
Report - Rebuttal - Arbitrate
Complaint Review: NEW Extended Warranty for Sams Club
NEW Extended Warranty for Sams ClubSterling, Virginia United States of America
NEW Extended Warranty for Sams Club Warranty Logistics repair center for Sams Club Beware Extended Warranty Protects The Company not the Consumer Sterling, Virginia
*Author of original report: Contact from a N.E.W. Corp Rep
*Author of original report: MY Response from Tiger Direct Misty B2B Senior Account Manager
*UPDATE Employee: Company Response
*Author of original report: Warranty Logistics Tech Support Supervisor
*Author of original report: N.E.W. Customer Service Companies INC. Is the extended warranty sold at Sams Club
The 3rd time I was told by the rep at NEW Warranty center that I qualified for the "No Lemon policy" that they would notify the repair center not to repair but to just do a diagnosis.
Then I receive a e-mail that my hard drive is on back order?
So I called the NEW Warranty department to find out what was going on this all happened in a 2 day period I spoke to them about the No-Lemon Policy on March 09,2013 to receive the e-mail on the very same day after being told it would take 3 to 4 days to get the ok back from the insurance department that my parts were now on back order.
I was told I received a phone call, when I relayed that I had not then I was told I was left a message, and that I didn't receive either.
The claim was apparently denied on the basis they claim the laptop had only been in for 2 repairs? They now say they had changed the 2ND repair to a re-check so It doesn't count as a repair now. What is that?
From the very first time I sent in the laptop to the last time I sent it in I have been having the same issues with new ones after they sent it back to me.
This is now the second hard drive being replaced, I asked what about the other issues being over looked to be told once they found the bad hard drive that was the issue???
So again my lap top will be sent back with some of the same issues it was first sent in for not even being looked at that they caused. Like a CD/DVD drive I can't even use that they installed, "I didn't even have a problem with this prior to sending it in it's not even on the form until after they replaced it" USB ports that no longer work that did work prior to being sent in.
I have decided to file a report with the BBB, also the Attorney General Office in their, and my State.
I'm also considering consulting a Attorney as well.
One thing I'm sure they weren't counting on was me making a copy of the Laptop Repair Information Form I had to fill out, and send in with the computer which I did each time.
All I wanted was my money back or a new computer that worked without having to be sent in for repair every 6 months If they were unable to properly repair mine because this one has obvious issues they can't figure out what's causing it to keep going bad.
Good way to run out someones warranty I guess so they wouldn't even have to repair it in the end.
No More Extended Warranty's for me!! Oh one question is their solution to everyones problem to say you have a bad hard drive? is that all they know how to repair? Had to ask seems everything I have been reading everyone has a bad hard drive something to think about.
This report was posted on Ripoff Report on 03/12/2013 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/NEW-Extended-Warranty-for-Sams-Club/Sterling-Virginia-/NEW-Extended-Warranty-for-Sams-Club-Warranty-Logistics-repair-center-for-Sams-Club-Beware-1027817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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