• Report: #916765

Complaint Review: new vitality vitamins

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  • Submitted: Tue, July 24, 2012
  • Updated: Wed, August 01, 2012

  • Reported By: anonymous — kissimmee Florida United States of America
new vitality vitamins
260 smith Street, farmingdale, ny 11735 farmingdale, New York United States of America

new vitality vitamins new vitality beta prostate offer free sample, then charge shipping and put in for an automatic shipment. if you do not want it then you are to open package and then take to post office for return, That way you have to pay post farmingdale, New York

*Author of original report: ANONYMOUS

*UPDATE Employee: New Vitality

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Free sample offered for Beta Prostate by New Vitality.  In order to get, you have to provide a credit card number and pay for shipping.  This puts you on an automatic order program.

It does  not matter that you did not agree to it, it is there.  Small print I might add.  When you call to complain about it, they say send it back, and they will refund your money.  But, by the way, you must open it and take to the postoffice.  That way you will have to pay for return shipping.  However, if you should refuse the package, they will charge you for restocking of 3.00. 

You will still not get your refund until they have said package in hand and decide to do it.  How long that will take, I have not idea.  The package is not even here yet.  Was sent on the 18th, but they say it takes up to 8 days to get here.  Then you send it back and that takes another week.  In the meantime, they have your money and are getting interest on it.  Plus there are so many others that will call and be ripped off in the same way.  I guess all that money in the bank is what makes them sleep at night.

thank you


This report was posted on Ripoff Report on 07/24/2012 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/new-vitality-vitamins/farmingdale-New-York-11735/new-vitality-vitamins-new-vitality-beta-prostate-offer-free-sample-then-charge-shipping-a-916765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

ANONYMOUS

AUTHOR: anonymous - (United States of America)

READ NEW VITALITY'S COMMENTS WITH GREAT INTEREST.  TRIED PHONE NUMBER SEVERAL TIMES IN THE PAST.  WAS PUT ON HOLD FOR A VERY LONG TIME AND WAS FORCED TO LISTEN TO COMMERCIALS FOR ALL OR MOST OF THEIR PRODUCTS WHILE WAITING.  THEN LO AND BEHOLD, I WAS DISCONNECTED.  FIIIIIIIIINNNNNNNNNNNNNNNNALLLLLLLLLLLLYYYYYYYYYYYY, I GOT THOUGH AND WAS RATHER RUDELY INFORMMED THAT I WAS TOTALLY IN THE WRONG AND HAD I ONLY  READ THE PRINT ON THE PACKAGE I WOULD HAVE KNOWN ABOUT GETTING REFILLS WITHOUT ASKING. 

I HAD ORDERED THE PRODUCT BY WEB SITE AT THE REQUEST OF MY HUSBAND.  WHEN HIS DOCTOR FOUND ABOUT IT, HE PUT THE KABOSH ON IT.  HE TAKES LASIX AND THEREFORE IT WOULD NOT BE GOOD FOR HIS HEALTH TO TAKE THE PROSTATE STUFF.   WAS ONLY AFTER I SAW A CHARGE ON MY CREDIT CARD THAT I REALIZED I WAS IN FOR A BUNCH OF NONSENSE.  THEN I TRIED TO CALL AND THAT IS WHERE THE STORY STARTS.  DO I WANT TO GO THROUGH MORE NONSENSE.  NO!!!!!  SO THEREFORE, I WILL WAIT FOR MY CREDIT(LESS 3.00) TO MY CARD AND BE SATISFIED THAT IS ALL IT COST ME.  AS FAR AS YOUR REBUTTAL IS CONCERNED.  I THINK YOU NEED TO GO TO GOOGLE AND READ ALL THE STUFF I SHOULD HAVE READ BEFORE I ORDERED.

GOOD DAY AND GOOD BYE.
ANONYMOUS
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#2 UPDATE Employee

New Vitality

AUTHOR: New Vitality - (United States of America)

To Anonymous,
 
We are deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings. 
 
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. 
 
Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail.
 
Our Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date. 
 
Finally, we dont contact customers if they remove their credit card information from our website and the customer cant cancel their participation from the Preferred Customer Program via our website. This is accomplished by our Customer Service Department. We ensure cancellation instructions are left on each invoice as well as provided initially during the order. In no area of documentation does New Vitality state cancellation is processed through our website.
 
We would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representatives side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with one of our Customer Service Representatives, that phone number is 1-800-943-6465. We promise that we will do everything possible to make you a happy customer. 
 
Thank you.  
Customer Service 
Farmingdale New York
United States
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