• Report: #991618

Complaint Review: new vitality

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  • Submitted: Sat, January 05, 2013
  • Updated: Mon, January 21, 2013

  • Reported By: Lee — Buda Texas United States of America
new vitality
260 smith st Farmingdale, New York United States of America

new vitality ageless male/ male matrix fradulant claims, for health benefits, and money back guarantee Farmingdale, New York

*UPDATE Employee: New Vitality

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 This product advertised on TV as male inhancement energy, testostrone- ect. money back guarantee @! 19.95, then they ship 3 bottels charged mefor another bottle 5.00 for a total of 93.89. Took the money off debt card in a\20 minutes. Then took another 26.04 ,  Wife called said stop, they told her we should waite take more pills, some people it takes longer, still took another 88.00 ; called 2 more times asking for refunds and to ship back OH! Now we waited past thier 30 day return policy.Pills actually made me fell bad. I'm retired disable vet, showed  VA doctor ageless male &male matrix pills, she said don't take nothing in them to do what they claim and may even cause negative health effects. SCAM ARTIST --- LIERS & THIEVES!!!  Stole 207.93 from me. I hope they enjoy it where they're going!!  

This report was posted on Ripoff Report on 01/05/2013 01:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/new-vitality/Farmingdale-New-York-11735/new-vitality-ageless-male-male-matrix-fradulant-claims-for-health-benefits-and-money-b-991618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

New Vitality

AUTHOR: New Vitality - (United States of America)

To Lee, 
 
We are deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation.
 
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. 
 
Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail. 
 
Our Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date. 
 
Finally, the most important thing to remember is that most of our products have 100% all natural ingredients so its not strange that you havent experienced the results yet. Since everyones body is different and it may take some longer than others to get used to the product, many of our customers started to notice results after a few months of use when taken as recommended.
 
We would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representatives side by listening to the calls when they came into our center.
 
We value you as a customer and never want you to have any dissatisfaction. Please call our direct number at (631)-777-7767 X 1383 for a customer service Supervisor and we will be more than happy to help you. 
 
Thank you. 
Customer Service 
Farmingdale New York 
United States
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