- Report: #1049675
Report - Rebuttal - Arbitrate
Complaint Review: New Vitality
New Vitality260 Smith Street Famingdale, New York USA
New Vitality Be sure and cancel EARLY Famingdale New York
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If you order anything from this company and you don't like it be sure and cancel well before the end of their 30 money back guarantee.
They will ship you a new bottle BEFORE that time expires and ding your credit card with large shipping and hanling fees; in addition their fine print states that they will also charge you $3.00 more for restocking.
I suspect this is how they make some of their money. Shipping and handling fees along with the $3.00 is about what the product is worth, IMO.
They will ship you a new bottle well before the end of your 30 trial period and then gouge you to return the item that you did not want. This is no way to run a reputable company.
If you call the company to request a full refund they will tell you to return the item, but they will charge you the S&H fees and $3.00 restocking fee. If you try to get all of your money back it might fall on deaf ears, initially.
Your best way to get ALL of your money back is to file a complaint and dispute the charges with your credit card company and put a block on all future charges from this company. Return the unopened packages marked refused/return to sender. Don't pay for return shipping. Then call the company and insist upon a full refund. They may tell you no again, keep calling then ask for a supervisor or the President. Most likelky you will get neither but ask. Then tell the person that took the call that you know it is not their fault but you will be filing complaints with the Better Business Bureau and on Ripoffreport. This should resolve the issue and most likley they will issue a one time 100% money back guarantee including all S&H fees and the $3.00 fee.
Sad really that it takes this much effort just to get your money back but sometimes you just have to fight for your rights.
A good company that offers excellent service and returns money promplty will have a much better reputation. I am perplexed why companies still operate this way. Is it really worth ticking people off for $3.00 and $7.00 S&H fees?
If they would treat people better they wouldn't have to spend so much money on advertising and word of mouth would spread about how great they are but no they alienate all potential return customers for a measly $10.00.
This report was posted on Ripoff Report on 05/09/2013 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/New-Vitality/Famingdale-New-York-11735/New-Vitality-Be-sure-and-cancel-EARLY-Famingdale-New-York-1049675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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