• Report: #899187

Complaint Review: new vitality

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  • Submitted: Mon, June 18, 2012
  • Updated: Wed, May 14, 2014

  • Reported By: denniss — Lakewood New York United States of America
new vitality
260 smith street farmingdale, New York United States of America

new vitality new vitality ripoff corp. new vitality continues to send product and bill me card even after i removed my card info and was contacted by customer service farmingdale, New York

*Consumer Comment: Read the fine print

*UPDATE Employee: New Vitality

*Consumer Comment: New Vitality Customer "Service" Spin-Lies

*UPDATE Employee: New Vitality

*General Comment: okay?

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After receiving my second bottle of Beta Prostate, I logged in to my account and cancelled the account, I even removed my credit card information. A few days later I received a call from New Vitality customer service asking why I had removed my credit card information. I informed him that I no longer desired to purchase the product. Today I received another bottle in the mail. I called customer service, afte  explaining the situation I was told by a very snippy female csr that there was no record of my cancelling the account or the call from them. She told me removing my card information does not take it off their system and that I was charged for this shipment. I asked to speak with a supervisor, there was no supervisor on site and that I would have to return the product at my expense toget a full credit. This if fraud and theft using my credit card.  I demand a full refund of the last charge on my credit card account and the immediate closing of my account with this company.

Dr Dennis J.






This report was posted on Ripoff Report on 06/18/2012 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/new-vitality/farmingdale-New-York-11735/new-vitality-new-vitality-ripoff-corp-new-vitality-continues-to-send-product-and-bill-me-899187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Read the fine print

AUTHOR: Slick1983 - ()

 OK.  You got me.  I DIDN'T read every word on the website.  Maybe it was there.  But, why would any company ASSUME that everyone who wants to TRY their product, will like it and want it FOR THE REST OF THEIR LIFE!  I've been married three times; had an infinite number of jobs, yet they know I will want their product forever. 

Give me a break.  This AUTOMATIC lifetime shipment/billing benefits only the company.  It is dishonest to send and charge for products simply because they agreed to try it.

Gotta go try to stop this thing before my next shipment comes in!

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#2 UPDATE Employee

New Vitality

AUTHOR: New Vitality - (United States of America)

Hello Robert,
 
We had a Customer Service Supervisor contact you and a detailed message was left for you in regards to your account.
 
Please contact us at your earliest convenience at 1-800-943-6465.
 
Thank you. 
 
Customer Service 
Farmingdale New York
United States
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#3 Consumer Comment

New Vitality Customer "Service" Spin-Lies

AUTHOR: Robert - (United States of America)

Dear New Vitality Customer "Service":

What you are saying is a lie.

I am experiencing the same thing with your worthless product that I totally don't want.

It is impossible to cancel your "auto ship" because no one ever answers the phone. My bank has told me that I can't put a stop payment on this unless I close my debit card account and set up a new one. The perfect scam for ripoff artists like yourself.

If you actually are not a scam then call me at this number 281-389-2871 and cancel the auto ship on my account. I expect to hear from you if you are anything vaguely honest - and totally expect you to never call.

As for the rest of people reading this - don't buy this product and stay away from this scam.
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#4 UPDATE Employee

New Vitality

AUTHOR: New Vitality - (United States of America)

To Dennis,
 
We are deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings. 
 
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. 
 
Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail.
 
And, all our Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date. 
 
Finally, we dont contact customers if they remove their credit card information from our website and the customer cant cancel their participation from the Preferred Customer Program via our website. This is accomplished by our Customer Service Department. We ensure cancellation instructions are left on each invoice as well as provided initially during the order. In no area of documentation does New Vitality state cancellation is processed through our website.
 
We would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representatives side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with one of our Customer Service Representatives, that phone number is 1-800-943-6465. We promise that we will do everything possible to make you a happy customer. 
 
Thank you. 
 
Customer Service 
Farmingdale New York
United States
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#5 General Comment

okay?

AUTHOR: nett67 - (United States of America)

so if you read the website it says about the autoship. no one ever reads it. its your fault it happened it even says on the invoice you must call cs to cancel.
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