Complaint Review: New Vitality - Farmingdale New York
- New Vitality 260 smith st Farmingdale, New York United States of America
- Phone: 18009436465
- Web:
- Category: Medical Supplies
New Vitality Charge my account without my authorialty Farmingdale, New York
*Consumer Comment: I did not join Preferred Club or Any Other
*UPDATE Employee: New Vitality
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RUDE, RUDE AND NOTHING BUT RUDE,
They place ALL orders on auto order with the expectation of debiting your account the following month. This was never made aware to me when I placed the order, and there is no option for auto ordering when you place the order. The most maddening thing about this experience is when I called customer service, I received an answering machine telling me to leave a message and a customer service representative would return my call...of course they never did. When I did get someone on the phone he refused to cancel the auto order (future debits from my bank account) and told me that I should think about it and call them back. When I told them that they needed to cancel the auto order now! He replied by telling me that they would set me up on a three month program where I would get the savings for three months and at the end of three months they could cancel the autodebit. I told them that I did not want to do this, and then the
representative proceeded to hang up the phone. I barely prevented him from hanging up, and after another lame rebuttal he told me that he would cancel the autodebit, but he could not provide confirmation...we shall see.
since this has happened I have done some research on this company and this is standard practice. I would advise against ordering anything with this company, it makes me very nervous that they now have my account information. The customer service agent was also very hostile, RUDE, RUDE AND OVER ALL RUDE and thug like through out the call.
This report was posted on Ripoff Report on 01/31/2012 04:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/new-vitality/farmingdale-new-york-11735/new-vitality-charge-my-account-without-my-authorialty-farmingdale-new-york-831964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
I did not join Preferred Club or Any Other
AUTHOR: DaveinMI - ()
SUBMITTED: Monday, December 23, 2013
However you charged me for $228.69 a three month supply I do not want and did not order. Your customer service was rude, aggressive and indicated I would get a partial refund for something I did not order. I went out of my way to ensure that I would not be on autoship - something I never sign up for anywhere. However your deceptive practices continue and you try to make a quick buck. I want my money back. I have reported you to multiple agencies and I will file suit. I don't appreciate getting screwed.
//#1 UPDATE Employee
New Vitality
AUTHOR: New Vitality - (United States of America)
SUBMITTED: Monday, February 13, 2012
To Fez,
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call.
Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail.
And, all our Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.
I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
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