- Report: #839755
Report - Rebuttal - Arbitrate
Complaint Review: New Vitality
New Vitality260 Smith st, Farmingdale,NY 11735 Farmingdale, New York United States of America
New Vitality Ageless Male Fraudulent Autofill on Order Ageless Male Farmingdale, New York
*UPDATE Employee: New Vitality
*General Comment: ageless Male
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I never gave this company any permission to enroll me into any auto refill or autoship program, so I tried calling their Customer Service phone 1-800-943-6465. The first time I tried was at 11AM Arizona time. New Vitality advertises their Customer Servicehours to be Monday thru Friday 9:30 AM to 1PM and 1:30PM to 6 PM Eastern Time. My call was placed at 1PM eastern time so I repeated my call a half hour later, got the same message and left a mssage with my order number, name, zip code and phone number as per their message and left a request to cancel my autoship for Ageless Male. I did not receive any return call and placed further calles, but regardless of the time of day I called, I received the same message.
This appears to be another company that fraudulently forces customers into an endless auto reorder system and make it virtually impossible to cancel. I must now call my bank to try to get them to refuse future billings.
This report was posted on Ripoff Report on 02/15/2012 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/New-Vitality/Farmingdale-New-York-11735/New-Vitality-Ageless-Male-Fraudulent-Autofill-on-Order-Ageless-Male-Farmingdale-New-York-839755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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