• Report: #839755

Complaint Review: New Vitality

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  • Submitted: Wed, February 15, 2012
  • Updated: Wed, February 22, 2012

  • Reported By: Vincent Kluge — Glendale Arizona United States of America
New Vitality
260 Smith st, Farmingdale,NY 11735 Farmingdale, New York United States of America

New Vitality Ageless Male Fraudulent Autofill on Order Ageless Male Farmingdale, New York

*UPDATE Employee: New Vitality

*General Comment: ageless Male

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I placed an order online for a single bottle of Ageless Male after seeing one of their TV ads. I tried this testosterone replacement supplement for a month and found no noticable difference in my health, wellbing, vitality, etc as purported in their ads. So I just gave up on it and quit taking the product. Then, approximately one month after receiving my order, I received a package in the mail wit a second bottle of Ageless Male. The shipping papers indicated that this was an Automatic Refill (Autoship).

I never gave this company any permission to enroll me into any auto refill or autoship program, so I tried calling their Customer Service phone 1-800-943-6465. The first time I tried was at 11AM Arizona time. New Vitality advertises their Customer Servicehours to be Monday thru Friday 9:30 AM to 1PM and 1:30PM to 6 PM Eastern Time. My call was placed at 1PM eastern time so I repeated my call a half hour later, got the same message and left a mssage with my order number, name, zip code and phone number as per their message and left a request to cancel my autoship for Ageless Male. I did not receive any return call and placed further calles, but regardless of the time of day I called, I received the same message.

This appears to be another company that fraudulently forces customers into an endless auto reorder system and make it virtually impossible to cancel. I must now call my bank to try to get them to refuse future billings.

This report was posted on Ripoff Report on 02/15/2012 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/New-Vitality/Farmingdale-New-York-11735/New-Vitality-Ageless-Male-Fraudulent-Autofill-on-Order-Ageless-Male-Farmingdale-New-York-839755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

New Vitality

AUTHOR: New Vitality - (United States of America)

To Vincent Kluge,

In response to your complaint # 839755, New Vitality followed our standard policy and procedure with the customer as outlined below:
 
As stated by you in your complaint, you placed an online order for 1 bottle of our male supplement Ageless Male on our website, January 2, 2012. This order was delivered on January 11, 2012. The website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail.
 
Please the attached documents showing everything is clearly explained to the customer(s) multiple times. Unfortunately we were unable to attach the documents to the complaint. However, we can email the documents to you.
 
We never received a call from you and another shipment was charged and shipped on February 2, 2012. Per your complaint on Ripoff Report we canceled your participation from the Preferred Shipping program.
 
All our packages have an invoice included in them explaining the proper return procedures. We have a 30 day return policy starting from the date of delivery. We do advise our customers to purchase postage as New Vitality is not responsible for any lost or damaged packages and to avoid being charged the re-stocking fee. There is no guarantee on if and when the package sent back as refused or return to sender will arrive. In case the package is returned to us as Refused or Return to Sender the restocking fee of $3 would be assessed in addition to the shipping and handling.
 
Please feel free to contact me at any time if you have any questions or need any additional information.
 
Thank you.
Customer Service
Farmingdale New York
United States
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#2 General Comment

ageless Male

AUTHOR: DocktaD - (United States of America)

Thanks Ripoff Report for providing a venue to disclose fraudulent companies and products.  The 'Ageless Male' appears to be quite a scam by what consumers have reported.  Glad the rest of us won't fall victim if they go to Ripoff Report first.
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