Complaint Review: Newegg - Internet
- Newegg 9997 East Rose Hills Road, Whittier, CA 90601 Internet United States of America
- Phone:
- Web: http://www.newegg,com
- Category: Computer Stores
Newegg Newegg, Inc. The forgotten newegg promise Internet
*Author of original report: Newegg took care of this
*Author of original report: remmidied
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I purchased an MSI GT70 0ND-491US $1900 laptop on the 6th of February with next day air.. Got it 2 days later. Drive was clicking but had no smart errors (still seen many drives have mechanical failure with no signs in SMART) Then by time I tried to pair my phone via bluetooth - it would not work either. So took necessary troubleshooting measures to find out that nothing would solve it. The final nail in the coffin was the intermittent touch-pad issue. I was then worried I made a bad choice in laptop and asked for resolve... Its now the 21st and I have no refund or laptop... and RMA status still shows as received (they are dragging their feet) And lets not forget that the mail in rebate expires on the 28th.... I practically begged for any one of the three - 1. Refund my money, 2. In store credit, 3. Just send me the laptop I next day aired 2 weeks ago and counting. They refused and just continue to drag their feet.
The best part is when you view your cart newegg shows a promise--- as follows NEWEGG PROMISE Satisfaction We guarantee total shopping satisfaction. Virtually all of Newegg.com's offerings are protected by a 30-day refund policy.
The policy in the cart is completely opposite of what I am experiencing and apparently having been a customer 10 years holds no weight.
This report was posted on Ripoff Report on 02/21/2013 04:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/newegg/internet/newegg-newegg-inc-the-forgotten-newegg-promise-internet-1017815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Newegg took care of this
AUTHOR: dtbr123 - (United States of America)
SUBMITTED: Friday, February 22, 2013
although it took a while, Newegg immediately took action and overnight-ed the laptop SOLVED / FIXED
#1 Author of original report
remmidied
AUTHOR: dtbr123 - (United States of America)
SUBMITTED: Friday, February 22, 2013
although it took a while, Newegg immediately took action and overnight-ed the laptop SOLVED / FIXED
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