- Report: #588161
Report - Rebuttal - Arbitrate
Complaint Review: newegg.com
newegg.com9997 E. Rose Hills Road Hacienda Heights, California United States of America
newegg.com New Egg refuses to help with fruadulent use of my credit card on newegg.com Hacienda Heights California
*Consumer Comment: Newegg.com did not use resonable fraud control
*UPDATE Employee: Assistance
*Consumer Comment: Newegg.com Fraudalent Charges
*Author of original report: How I got it resolved.
*Consumer Suggestion: future steps to take
*UPDATE Employee: Newegg Support
*Author of original report: Update
*UPDATE Employee: Newegg Support
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In December of 2009 someone made a fraudulent purchase to newegg.com for just over $200 using my debit card information. My name was not used on the order at all. Not the billing information or shipping location nor does the shipping address match my address yet the order was processed and shipped. I filed a police report, I filed a claim with Newegg, and last I filed a claim with my bank.
My bank reversed the charge and returned my money to me to later find out that Newegg denied the chargeback resulting in my bank taking back the funds from me in march of 2010.
I went to the local bank branch and made about a dozen phone calls to both Newegg and my bank. My bank states that they can only do one charge back and since Newegg denied the claim I have to deal with Newegg.
Every time I call new egg I ask to speak with a supervisor but I never seem to get that far. Each time I speak with a person at Newegg they tell me a different lie.
First they told me that they did no refuse the charge back but I now have a hard copy what they sent to my bank.
One rep named Ivan told me he was going to send an email to accounting and call me back within 48 hours. I called back a week later and asked to speak with Ivan and the rep I spoke to told me he cant get on the phone due to a bad cough and asked me to email him. I did email him with no response. I guess his cough affects his typing too?
I then spoke to a different rep that said that Ivan was not working that day and she will look into it and email me within 24 hours. I assured her that I was expecting a response or I would be contacting an attorney. It has been 2 days since that last conversation.
This report was posted on Ripoff Report on 04/01/2010 01:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/neweggcom/Hacienda-Heights-California-91745/neweggcom-New-Egg-refuses-to-help-with-fruadulent-use-of-my-credit-card-on-neweggcom-Ha-588161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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