- Report: #902431
Report - Rebuttal - Arbitrate
Complaint Review: newegg.com
newegg.com9997Rose Hills Road, Whittier, CA Internet United States of America
newegg.com sent inoperable product; has not answered email request for an R.A. for return; phone lines are always busy , Internet
*Author of original report: INSINCERE Customer Service offer and MUCH too late.
*UPDATE Employee: Newegg Support
*Consumer Comment: Recommendation
*Consumer Comment: Team Rebutt is always wrong
*Author of original report: VERY SKETCHY BUSINESS MODEL.CONSEQUENCE IS FRAUD.
*Author of original report: You are right!
*Consumer Comment: Wrong again
*Consumer Comment: Inferior advice
*Author of original report: Selling inferior product is fraudulent.
*Consumer Comment: False accusation
*Consumer Comment: ??
*Consumer Comment: My experience.....
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This person has good credentials and seems to know what he is doing.
I ordered the equipmentproduct: WL RE EDIMAX EW-7416APNR.
The computer tech had to return to Washington DC to finish some work there and was gone about two weeks. At the end of that period, I had a death in my family and was helping with my family since then.
When the computer tech and I got back together it had been 5 weeks since I ordered the above wifi
range extender. I had not even opened the box it came in. The invoice states that the return policy is within 30 days. I would argue that the above circumstances should allow for a reasonable extension.
However, I cannot even reach this company by email or telephone to obtain an RMA number assuming
they will consider my situation.
I assume based upon the other things I have read on this site land based upon their neglegent customer service that they must send out a a good deal of inferior product. If they were a reputable company, this kind of customer service roadblock would not be in place.
My next step is to write the Attorney Generals of the states of California and New Mexico and report their fraudulent practices.
This report was posted on Ripoff Report on 06/25/2012 09:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/neweggcom/internet/neweggcom-sent-inoperable-product-has-not-answered-email-request-for-an-RA-for-return-902431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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