• Report: #771342

Complaint Review: newsmax

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  • Submitted: Wed, August 31, 2011
  • Updated: Tue, September 06, 2011

  • Reported By: vtmtnrob — jericho Vermont United States of America
newsmax
Internet United States of America

newsmax moneynews.com, The Franklin Profile, Gold Stock Advisor credit card ripoff, Internet

*Consumer Comment: Same thing happened to me.

*UPDATE Employee: Please give us a call to resolve

*Author of original report: Newsmax's Bad Business Practices Continue

*UPDATE Employee: Response from an Employee of Newsmax

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I fell for the internet come on to get a "free" copy of Aftershock for just $4.95 shipping and handling from Newsmax.  Part of the offer included "free trial subscription"  to other Newsmax publications--Moneynews.com, The Franklin Profile and Gold Stock Advisor, which I could cancel (unsuscribe) during the trial period.

Once Newsmax gets your credit card number, they will try to bill you for all of these publications and there is no way to unsuscribe.   You get daily emails from these publications and from Newsmax.com (at least 4 emails each day).  I have unsuscribed from all over the provided email link but unsuscribe does not work.

I disputed the $4.95 charge with my credit card company and asked Newsmax to stop sending all the emails and not to charge the card for additional publications with the credit card representative on the line.   Still, the emails continue over one week later.   And I fear that I have to ask my credit card company to cancel my current card or change the card number to stop Newsmax from trying to charge me for more publications that I do not want.

This site and others on the internet are full of complaints about this crooked practice, many from people who have been charged for electronic newsletters they do not want. Newsmax and other scammers/crooks like them ought to be outlawed.   Although I haven't lost any money (yet), Newsmax has wasted hours of my time.  I will be filing a complaint with the Florida Attorney General, the FBI and others to stop this crooked business!

This report was posted on Ripoff Report on 08/31/2011 07:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/newsmax/internet/newsmax-moneynewscom-The-Franklin-Profile-Gold-Stock-Advisor-credit-card-ripoff-Intern-771342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Same thing happened to me.

AUTHOR: Anonymous - (United States of America)

While I was shocked when the same thing happen to me I did contact the credit card company and they handled getting me a credit for this fraudulant charge.

I could not believe they just charged the card without letting me know about it.

SPAM Warning

Check out "Newsmax sending SPAM" on Google, once you are on their list, there is no way to get off.  I have hit the unsubscribe 3 times now yet it keeps coming.
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#2 UPDATE Employee

Please give us a call to resolve

AUTHOR: Employee of Newmsax - (United States of America)

As part of the Newsmax customer service team I am sorry to hear that you are having this issue. We take these types of situations seriously. We have long maintained an A+ rating with the Better Business Bureau. If you would, please call (800) 485-4350 [Monday through Friday 9 am to 5 pm ET] or email us at customerservice@newsmax.com. We would be happy to fix any problem you have and assist you in any way. Thank you.
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#3 Author of original report

Newsmax's Bad Business Practices Continue

AUTHOR: vtmtnrob - (United States of America)


Newsmax's rebuttal to my complaint is just plain bunk.  They are scammers and time wasters---do not do business with them!
The unsuscribe feature on their unwanted emails does not work.  I am still receiving unwanted emails after working with my credit card company to successfully dispute their charge for the book and after a follow up call to their "customer service" line.
If I ever do receive the book (Aftershock), I will happily pay the postage to return it to Newsmax.

I have attached just a sample of internet links that describe the same unscrupulous business practices and the harm done to others by Newsmax here:

http://www.sitejabber.com/reviews/www.newsmax.com
http://newsmax.pissedconsumer.com
http://www.google.com/support/forum/p/Chrome/thread?tid=2350177766b686ee&hl=en
http://answers.yahoo.com/question/index?qid=20071221120045AAwr2Uo
http://www.complaintsboard.com/complaints/newsmax-franklin-report-c329787.html?sort=dated

By reviewing the links those interested can also find the same rebuttal letter (a form letter) sent to other
ripped off consumers.
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#4 UPDATE Employee

Response from an Employee of Newsmax

AUTHOR: Employee of Newmsax - (United States of America)

As an employee of Newsmax Media, Inc. Im very familiar with the Aftershock offer.
 
In fact, over 275,000 people have taken us up on this unique opportunity over the last 18 months.
 
The various comments made above are simply not true or are highly inaccurate. In fact, Newsmax has been an accredited member of the Better Business Bureau since 2000 and continues to demonstrate an A+ rating. We make every attempt to satisfy a customer complaint in a timely fashion.

If you would like to resolve any of your customer service issues, please call (800) 485-4350 [Monday through Friday 9 am to 5 pm ET] or email us at customerservice@newsmax.com.
 
As part of this offer, customers pay $4.95 (the cost of the shipping and handling) and get the New York Times bestselling Aftershock book (a listing price of $27.95). The offer makes it clear to the customer that they get the free book and materials in exchange for agreeing to a trial subscription to 3 investment advisory letters.
 
There is no obligation to subscribe to any of the 3 newsletters and there is no penalty for canceling our newsletters before the trial period ends. There is an automatic renewal on these subscriptions if a person does not cancel them out.
 
And that is why one month before the trial period expires to each newsletter, we send the customer a renewal notice by US postal mail.
 
When a customer receives the renewal notice they can simply write cancel on the renewal letter and return it.
 
We really try to keep it simple.
 
In fact, all of this is disclosed on the order page located here: https://www.newsmaxstore.com/nm_mag/aftershock_2.cfm
 
And even if a person for some reason misses the renewal notice, we are happy to send a full refund of the unused portion of their subscription at any time.
 
Additionally, after a person orders they receive a confirmation website notice and email regarding our cancellation and renewal policies. This email includes all of our contact information.
 
And when the customer receives their book in the mail, an insert repeats how the trial subscription works and their right to cancel.
 
So we disclose our renewal policies on the order page, confirmation website, confirmation email, the Aftershock package you receive in the mail, and with renewal notices for each newsletter one month before the trial period expire.
 
We hope customers who take the free book will try out the newsletters for the trial period. We ask this in good faith in exchange for us sending the $28 book. However, if the customer doesnt want to renew subscriptions, the book is theirs to keep at no additional cost.
 
The complaints above also claim we send out emails without permission. This is not accurate. We include a link to unsubscribe from any emails we send, which is in the email for easy use.
 
Also a customer may unsubscribe by calling our emailing our Customer Service Department. Our contact information is also included at the bottom of every email. And we strictly adhere to our Privacy Policy of NOT sharing your contact information with anyone.
 
Our Privacy Policy can be reviewed here:
http://www.moneynews.com/Privacy/
 
We would greatly appreciate the opportunity to resolve any issues you may have to your satisfaction and hope to hear from you soon.
 
Again, our phone number is (800) 485-4350 and our email address is customerservice@newsmax.com
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