• Report: #126030

Complaint Review: nexiderm.com, Boehm-ritter

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  • Submitted: Wed, January 05, 2005
  • Updated: Wed, January 05, 2005

  • Reported By:Baytown Texas
nexiderm.com, Boehm-ritter
nexiderm.com Internet U.S.A.

Nexiderm.com, Boehm-ritter Ripoff This company flat out stole $199.85 from me Napa California *EDitor's Suggestions on how to get your money back!

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While browsing the net before Christmas 2004 I came across an add for a wrinkle cream. I followed a link to the web site for Nexiderm-Sp. They offered a 10 day "free trial."

I was supposed to pay for shipping and if I was unhappy, I had to send the product back. I changed my mind about the product and decided to cancel. I clicked on a link to cancel my trial, and was asked several times if I was sure about cancelling. I answered that I was sure several different times and believed the situation was resolved. I never received anything from the company, so I believed my cancellation was complete.

Fast foward to today, 1-5-2005 and while paying some bills, I noticed a charge of $99.90 to my account with Nexiderm's name and an 888 number by it. I was furious!

I decided to check my past two months statements only to find that there was a charge of $89.95 made at the end of November. Now I was really mad, so I called the company and tried to resolve the issue with them.

The person I got on the line was very rude and told me that I could not be refunded the $89.95 back because I did not send the free trial back. I explained to her that I never received the sample. She would not listen to me, she said that it was mailed, and I could only hope to get my $99.90 back IF I sent the product back. I again informed her that I had not received anything.

She proceeded to tell me it was mailed. I informed her that I would be contacting the BBB and I would like to have her name and some sort of other identification to give them, she refused the information.

I can not believe that this happened to me. I hope it does not happen to anyone else. Hopefully I will be able to get my money back. I just want everyone to know if you see any advertisements for Nexiderm.com, STAY AWAY. They are outright theives and do not care about their customers, or potential customers.

Raquel
Baytown, Texas
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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We are Consumer Advocates.
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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 01/05/2005 09:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/nexidermcom-Boehm-ritter/internet/Nexidermcom-Boehm-ritter-Ripoff-This-company-flat-out-stole-19985-from-me-Napa-Califor-126030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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