• Report: #1094294

Complaint Review: Nexon Europe S.A.R.L.

  • Submitted: Thu, October 24, 2013
  • Updated: Thu, October 24, 2013

  • Reported By: Alan — Heelsum, Netherlands Other
Nexon Europe S.A.R.L.
7 Rue Guillaume Kroll, L-1882 Luxembourg Guillaume Krol, Select State/Province Luxembourg

Nexon Europe S.A.R.L. Fraud Guillaume Krol Guillaume Krol

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CA Mods Banning Wrongfully
So I had a character for 3 years over (SharpshotX0) which I played on ca with...spent over 2000 euro cash and got screwed out of my character when Nexon added their new anti hack email verification as I did not have the original email address I registered with. All my personal information and the transaction proof I have for all the supposed micro transactions for that account apparently are not enough.

So I bit my toungue and made a new character. Doomweed.

Played fine for 6-7 months on this account till the update yesterday on CA (23/10/2013).

After the patch finished I logged in and joined my friends room only for the game to auto close within 15 seconds showing me the nice shiny buy these guins popup.

I resterted the game. I had the same. Restarted...same...
Restarted my computer. [continued below]....
......closed all on essential; processes down on my Windows 8 and some essential processes towards the end....same...15 secs ifdf I am lucky and game closes.

I then made this post on the forum:

http://forum.nexoneu.com/showthread.php?1183305-CA-Crashing-repeatedly-since-new-update

Half an hour later I go to try to login again and then I get a nice popup message "Your account has been permanently banned by and administrator"

I then posted this on the forum:

http://forum.nexoneu.com/showthread.php?1183367-Ok-EXPLAIN-why-I-am-banned

I start the post very reasonable considering...

Read the chat. I will summarize it here.

He basically tries to switch the issue from that first post about Doomweed to the character Sharpshot who I am unable to login with and claims 100% I am banned. I tell him he is wrong he tells me both accounts are banned.

I post a pic prooving that SharpshotX0 was NOT banned and simply needs the verification email which I cannot possibly receive and then the issue is SharpshotX0 had lots of powerleveling reports against it. Thats not the issue. Was not banned for any of them reports. I dont see how they are relevant to 1) Combat arms closing guarenteed after 15 seconds and 2) Why my character DOOMWEED was banned.

He then tells me theres no such account as Doomweed.

I log in with Doomweed and post to proove he is wrong there too... 

He then clarifies my account OES exist and tells me that account is banned too by gamelogs.

I ask him which part of the gamelogs even suggested I had a hack in the post. I also requested the reason I cannot stay logged in on this computer longer than 15 seconds. My Doomweed2 account that I made today has had the exact same issue the whole day.

He then proceeded to first lock my post so noone could reply....

Then he banned all 3 accounts from the forum (Sharpshotx0 perm forum ban, DoomweedX0 perm forum ban and DoomweedXL perm forum ban.

AFTER he has done this he then posts this on the end of a closed post after ensuring I cant even write on the forum again with ANY account.

==========================================================
Re: Ok EXPLAIN why I am banned
its the well known hack on your downloads folder Alan

or should i call you forum banned?
==========================================================

Right now I am going to insert the picture of the contents of the accused folder here and you can make up your own minds.

http://i41.tinypic.com/25zje34.jpg

This report was posted on Ripoff Report on 10/24/2013 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nexon-Europe-SARL/Guillaume-Krol-Select-StateProvince-L-1882/Nexon-Europe-SARL-Fraud-Guillaume-Krol-Guillaume-Krol-1094294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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