- Report: #1011041
Report - Rebuttal - Arbitrate
Complaint Review: Nextel Sprint
Nextel Sprint201 Route 17 North Rutherford, New Jersey United States of America
Nextel Sprint CEO Dan Hesse FCC allowing NextelSprint to use diverted incorect caller ID and service disconect with Southernlink Rutherford, New Jersey
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Long story short. I Had service with Southernlinc.which was bad,then Nextel Push to talk. Service was bad, I was told by Nextel which I was already using that they had purchased Souternlink from Alabama Power co. and I could now discontinue my service with Southernlink. I entered one of the Southernlink push to talk numbers of one of the police officers I talk with on Southernlink,and sure enough he answered, and he was in Texas, (I am in Alabama (I thought GREAT) and discontinued my SL service and now have three Nextel phones. But wait, now enters the picture Sprint. Sprint starts the process of buying Nextel. They started taking down towers and in the process we without or knowledge or authorization loose the service of our Southernlink connection (push to talk) this was very important to me due to the fact that my wife is a stroke victim and she could get me simply by the push to talk. And I had a contract with Nextel for unlimited incoming calls, which meant I could set her phone on auto answer and listen in on her for extra safety. This all vaporized with just a notice that Sprint would be changing towers and interruptions in service would be minor and our service would remain the same. We were told this on the phone when we started to have service interruptions. No here we are two or three years of no Southernlink connection and forced to change the Nextel phones we were using to Sprint. we were told because Sprint and Southernlink were on different frequencies.
Today we barely have wireless service, all the while we have been paying for full service even though the push to talk only works about 60% of the time and when my wife calls me I have no way to know it is her due to Sprint ,when she is able to get through to me it comes up on my caller ID as a 510 310 or some other state area code and never even my phone number. My land line phone here at my office is programmed to voice my name instead of ringing when she calls .When I call my land line it is the same. They have got it to say private caller about half the time. I am unable to enter pin numbers through these Ca 510 area code 310 etc..So am unable to get my voice mail, without multiple calls. Some of the calls take over five min to go through if they go through at all. I am sure I am being charged for the mins, even though the number I am calling is not even started ringing for over five mins on avg. But that is no help.When I use Sprint to call my office number it evens tell me my office number has been disconnected.This way my wife could get me with the push of a button and I could get the Chief of Police with a push of a button. NOT NOW,. NOT WITH MY THREE SPRINT PHONES.Below are listed some of the caller ID numbers that are displayed on the caller ID screens of the parties I am trying to call, Instead of displaying my number.
201-355-5048 Record available: 510-545-6771 425-229-6527 360-447-8479 510-629-0764 347=894-0133 BIDAXIS 201-355-6880: 201-355-3838 Barrett:: 201-355-6246 347-732-9830 BIDAXIS
This report was posted on Ripoff Report on 02/08/2013 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nextel-Sprint/Rutherford-New-Jersey-07070/Nextel-Sprint-CEO-Dan-Hesse-FCC-allowing-NextelSprint-to-use-diverted-incorect-caller-ID-a-1011041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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