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Report: #1281723

Complaint Review: NGOA - OFallon Missouri

  • Submitted:
  • Updated:
  • Reported By: rainboeyes — HAWTHORNE Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • NGOA 2977 HWY K STE 324 OFallon , Missouri USA

NGOA DillonUniversity of GunsLumitact USPS Priority? UPS? OFallon Missouri

*UPDATE Employee: Your Flashlight Order

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I ordered the Lumitact G700 flashlights because of a Facebook link. After perusing the site, I admitted that the deal was too good to let go. Living on a farm with an assortment of animals and fowl, you NEVER can have enough flashlights!

My bank processed the $97.00 on December 28, 2015. I have received ONE email on December 31 advising me that they were running from 10 days to 2 weeks behind on their orders, and that they were sending me a FREE $10 Lumitact keyring as a result. The email from Dillon states it will arrive USPS.

The emails continue to slam my inbox trying to sell me other products. I responded/replied to 2 of them... to Dillon... asking "nicely" where my goods were. No responses. Only more sales attempts.

Today, I "chatted" with "Emily" online. "She" told me that the order had been processed (after I gave her my email address) and that UPS (NOT USPS) would be picking it up either tomorrow or Monday. I told her "thank you" for her time and effort. IMMEDIATELY following the "conversation" I received 2 emails from "Emily". The first was a catalogue of items that I would get "the very best deal" on if I ordered right away. The second was a message saying that my request "75232" was being reviewed by their support staff. ?!?!

I really wanted those G700 flashlights, and not a bunch of lame excuses. I think that part of the game is to wear down the buyer. I'm there. I would be happy for my money back and a closure of this comedy.

This report was posted on Ripoff Report on 01/22/2016 11:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ngoa/ofallon-missouri-63366/ngoa-dillonuniversity-of-gunslumitact-usps-priority-ups-ofallon-missouri-1281723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Your Flashlight Order

AUTHOR: University of Guns - (USA)

POSTED: Tuesday, November 08, 2016

Hello,

I apologize for the delayed response. I would love to look into this for you. Can you please provide the full name and email address that was used to place the order, so I can pull up your account to see why you did not receive your order?

 

Thank you,

Niki- Customer Service Support Specialist Supervisor @ Lumitact 

 

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