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Report: #1090398

Complaint Review: NHE (National Health Educators) - Aliso Viejo California

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  • Reported By: TrainersBeware — Los Angeles California
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  • NHE (National Health Educators) 26895 Aliso Creek Rd. Aliso Viejo, California USA

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Personal Trainers and Fitness Coaches please be aware if applying for a position with the NHE (National Health Educators).

I have been working as a personal trainer for over 13 years and never heard of them until I saw their add on CareerBuilder.com. The ad described the position as being work-from-home with a great salary ($6,000 per month). So, I jumped at the opportunity and applied. Too good to be true!

I also did research on NHE and found others had already complained about this company. There were reports on this site and also negative reports on other sites, such as Glassdoor (all negative posts on Glassdoor have been removed since then). However, there were rebuttals to the negative reports. So I continued with my application process.

The first step was to design one workout for a client case. Easy. Done. I love this part of being a trainer. So, they passed me on to the next step which was to take their exam.

This exam is 240 questions to be answered in 3 hours (timed) and many of the questions are free response questions, while others are anayltical and quanitative. All in all, I can not believe any one can pass their exam in three hours- there is too much information and the question format is very time consuming (ie free response questions such as describe the entire digestive track). Plus, they never releae the exam results. I just received an email with a Pass/Fail score. The results per section are not given and with so many free response questions, I find it is completely bias and unprofessional not to provide the answers after the exam.

Worst thing is, they charge $190 for the Study Guide and promise to reimburse you if you get the job. However, I have no way of knowing how or why I did not pass the exam and since I was not offered a position, the fine print of the Study Guide purchase declines me of a reimbursement. Mind you, I never wanted to take their exam, I was interested in their 'great' job.

On top of that, most of the information in the Study Guide can be found on Wikipedia while other information certainly is not up to date within the fitness world (ie the amount of protein recommended for a man or woman without considering age and activity structure of the individual's life- are yound male athletes expected to consume only 56 grams of protein in a day?)

So, I advise anyone applying for a position with the NHE or taking their Certification to BE AWARE!

The company address is a UPS Store- 

The company hours are on the weekends mainly-

I never received one phone from them-

The exams are administered online, on the weekends at 7am-

Good luck and be aware!

 

This report was posted on Ripoff Report on 10/08/2013 11:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nhe-national-health-educators/aliso-viejo-california/nhe-national-health-educators-nhe-certification-and-job-applicants-beware-aliso-viejo-1090398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
16Consumer
1Employee/Owner

#20 REBUTTAL Individual responds

NHEcertification.com is totally a SCAM!

AUTHOR: brian - (United States)

POSTED: Sunday, September 16, 2018

I absolutely agree with the well-worded complaint from 03/11/2013. This company is a scam -yes, fake website - looks that way, requires a comprehensive impossible exam - yes, recommends that you need to purchase their study guide for around $200 - yes, will continue to contact you if you are not interested - yes. 

About the exam and my background: I have a masters in exercise science, host the CSCS certification, and have taught undergraduate courses in exercise science. Due to exams sheer volume and obscure content (they asked questions about bird flu) it is impossible to pass. I even had a graduate student with me and attempted to complete the exam together and we couldn't! There seems to be an awful lot fake reviews about the NHE site as well. Beware and don't buy any of their stuff. This company needs to be investigated for shameful business practices 

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#19 Consumer Comment

Please stop this

AUTHOR: Dean D. Sierra - (USA)

POSTED: Saturday, September 16, 2017

omg, this is the 3rd complaint I tapped on Google hping to learn something about this company only to discover the poster has no real understanding of some of the basic information about the orgainization. Almost everything in your post is inaccurate. Please people stop posting this crap!

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#18 Consumer Comment

My wife did this.

AUTHOR: Dean D. Sierra - (USA)

POSTED: Thursday, September 14, 2017

My wife was contacted by NHE and was interviewed by a man who asked very ggod questions (she put him on speaker). We were both impressed with the initial process until she was asked to take their trainer exam. It was in fact free of charge and she was allowed to select a date well in advance. She learned just last week that she passed and is now scheduled for their last new hire consulation meeting. We are both excited that this worked out as it is hard to know from reading some of the posts online. My advice to anyone considering NHE is to do your own research and go through the process yourself. A lot of what I read online was not our expereince whats so ever. In fact, much of what I read seemed untrue to the extent that we both assumed those people were mainly angry they failed for what ever reason.

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#17 Consumer Comment

original poster

AUTHOR: Melissa Doover - (USA)

POSTED: Sunday, July 16, 2017

Beware of what exactly? Many of the points you claim are true about the company are not true at all. Why are you trying so hard to scare people away from this company?

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#16 Consumer Comment

No title

AUTHOR: Dr. Jon K. - (USA)

POSTED: Monday, November 28, 2016

I went through the entire process from the beginning to the exam requirement. It is in no way a scam. It is my belief these types of posts are aimed to scare people away because the poster was offended in some way by the organization. No one seems able to explain exactly how they were scammed. Meaning, an actual scam never took place.

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#15 Consumer Comment

Please report something smart

AUTHOR: Nicholas Thomas - (USA)

POSTED: Tuesday, October 04, 2016

To original poster and Roman: Whatever your experience was, it’s your right to share it. But saying the company is not ‘real’ makes you sound stupid. Particularly, when you are posting annyousmously with a fake online ID.

Clearly the company is real. There isn’t one person with sense who thinks that they are somehow a shadow company of sorts or a fraud. Please stop saying this online. It hurts those of us who have legitimate complaints about this company. You are making it very difficult for people to take us seriously. The company is real. Their jobs are real. I just don’t like the idea that I should have to take an exam. My Master’s degree should be good enough.

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#14 Author of original report

Roman - Thank for Letting Others Know

AUTHOR: - ()

POSTED: Tuesday, October 04, 2016

 I have had a similar experience with NHE, and the truth is that they are not a real company. However, there is a real person behind this fake company who will monitor sites like this one for any publicity that exposes their scam. Thanks for voicing your opinion. It is appreciated and supported. As for the others, if you are on this site looking up NHE, just avoid the company because it is not a real company. Avoid. Avoid. Avoid!

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#13 Consumer Comment

interview

AUTHOR: Oscar U. - (USA)

POSTED: Monday, October 03, 2016

I went through the process last week. The lady who interviewed me was very good. We'll see what happens next. Roman, maybe you missed the call. It sounds like they tried to call you but you were unavailable. That doesn't make them a scam. That doesn't even make sense.

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#12 Consumer Comment

this is a scam

AUTHOR: Roman - (USA)

POSTED: Thursday, September 29, 2016

I just dont see how these people who are putting positive info about this company are ABLE to get a job or get through the hiring process? My experience is just the same like the negative experiences others had here. I responded to NHE email for personal trainer mangers or whatever this gargabe email said and I have 9 experience working as a trainer at gyms including:Bally Total Fitness, LA Fitness, Metro Fitness. I am a Graduate of NPTI and ASFA and an Ex Navy Master at Arms (military police officer) so I have been around for a while and know what I am doing. These clowns asked me to schedule interview going by eastern time between 10-12noon.

These clowns called me at 1:30pm and left voicemail that they can't do an interview at my scheduled time. I tried to call these clowns back several times and left voice mails and never received a response back. Next two days these clowns are emailing with an offer for a different position. iF this is a real company, they are very unprofessional and are stupid. I think this is a scam because I have read already 5 reports that describe same experience like I just had with this company. These people do not ever pick up their phone, and do not interview people at the time it was scheduled. I am not sure if these people with positive reviews are working for another company that has same name that is a real company? But this NHE is a waste of my time. What a loosers.

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#11 Consumer Comment

another highly educated trainer

AUTHOR: Don Greenburg - (USA)

POSTED: Monday, February 01, 2016

I went through this process and almost every account of yours is incorrect. Unless the process has had a complete overhaul, my experince was very different. Your post explains why they have such an intense screening process.

https://www.glassdoor.com/Reviews/National-Health-Educators-Reviews-E505885.htm

 

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#10 Consumer Comment

Ridiculous!

AUTHOR: Mark - ()

POSTED: Sunday, January 11, 2015

To person below...we're not searching NHE on this site, it shows up on Google. The sad part of this is the ridiculousness of these types of complaints. For me, they are a reassurance that if I ever work for this company I won't have to be too concerned with having uneducated co-workers. I'm done with that experience.

I applaud NHE.

 

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#9 Consumer Comment

No fees?

AUTHOR: David - ()

POSTED: Saturday, July 19, 2014

You beg people to stay away in hopes that your efforts will hurt the company but there are no required fees so there is no financial threat to them regardless. They are not asking people to pay them. This is not a rip off report, it is hate mail. You were not ripped off. You couldn't pass the exam for whatever reason but that is not say someone else could not pass. A bit presumptions of you to think that if you can't pass... no one can. I seriously doubt that is true.

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#8 Consumer Comment

To cheat or not to cheat?

AUTHOR: Michelle M. - ()

POSTED: Sunday, July 13, 2014

I'm confused as to what it is you are telling people to be aware of. It seems you are warning people to not copy their exam answers directly from the study book. I think most people know not to do that. Unless this NHE place doesn't care who takes their exam or how they take the test (which would make them a scam) they are probably going to recognize their own material when they see it.

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#7 Consumer Comment

Factually irresponsible?

AUTHOR: John - ()

POSTED: Saturday, June 21, 2014

It's no wonder why you continue to fail the exam. You actually believe gravity is required in order to perform resistance training. Meaning, you have never used resistance tubes or bands with a client, you have never instructed or witnessed…or heard of…any type of aqua training/water aerobics and you have never visited or seen pictures of… a Curves gym (one of the largest franchise companies in the world.. not fitness franchises… but franchises… which has mostly hydraulic resistance machines (no gravitational component).

You need to demand a refund from the school that gave you a 'Master's Degree in Exercise Science’.

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#6 Author of original report

Why look for NHE on Ripoff Report if its Legit?

AUTHOR: TrainersBeware - ()

POSTED: Saturday, June 21, 2014

I have several different certifications in personal training and fitness, and I never came to Ripoff Report to check them out or to file rebuttals on their behalf- bacause I dont need to since they are real companies.

 

Right now, the NHE scam is going on again. I have received emails inviting me to apply for their postions as Fitness specialist andwithin a few days, there are rebuttals to anit-NHE posts on this site, Ripoff Report.

Coincidence? I don't think so. It looks as if they are doing damage control.

They have fake profiles on Linked In, Facebook and Glassdoor.

They create fake profiles of employees.

If NHE was a legit company, they would have contact information for real people and they would answer their phone.

Instead, they send their time creating rebuttals here on Ripoff Report.

If you are investigating NHE because you are thinking of employment there, I recommend you find a different organization such as NASM, NSCA, Ace or more that are not listed on Ripoff Report.

DON'T GET SCAMMED BY NHE.

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#5 Consumer Comment

If I pass they are legit, if I fail they are a fraud! LOL!

AUTHOR: Crystal - ()

POSTED: Thursday, June 19, 2014

To ‘Richard’- You’re only going to report them ‘IF’ you do not pass the exam? In other words, as long as you pass you will accept their certificate and be on your merry way? LOL! You repeat several times that they are a scam, yet you are going to schedule another attempt and try your ‘best to pass it.’ This essentially tells everyone that you do not believe they are a scam. My question is this, why would a person with a Master’s Degree in Exercise Science, a USA Weightlifting Sports Performance Certification (whatever that is), a Sports Performance Coach Certification, an NSCA Certification and every single NASM Personal Trainer Certification offered on the market lack the confidence in passing a personal trainer exam? A better question probably is why anyone in HR would believe a person with such a huge amount of expertise and a wide range of fitness credentials consider buying a study guide in the first place. Seems to me that they were kinda hoping someone with that much education could pass the exam easily. Heck, that’s what I would assume anyway. Seems the truth is, you got busted accessing your study guide during the exam since you could not download it and use a printed version to avoid detection. That is why you are so angry. Yet, you are still going to try again. This only proves how much you want the certificate.

 

By the way… arthritis affects the joints. Just because a person has RA that affects her knees, that doesn’t imply that it only affects her knees. Where did you say your received that degree?

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#4 Author of original report

NHE is at it again! Stay away from this Scam.

AUTHOR: TrainersBeware - ()

POSTED: Friday, June 13, 2014

I posted this complaint after my experience with NHE last year. Fortunately, I received a refund for the 'study guide' from my credit card company and I also requested Indeed, an online job agency, to block them from viewing my profile. However, I received another email from them this year, asking me to apply for their fitness consultant ironically after they told me that I failed their exam last year.

This fictions company is now using NHE Fitnessas their company name, probably because they did not want to change their logo, website and fake Facebook and Linked In accounts. 

 

They are also posting rebuttals to posts on this site and listing fake employees on Linked In.

if you really want to be a personal trainer or fitness coach go to: NSCA, NASM, ACE or Chek to name a few.

find real resources and don't fall for this scam!

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#3 Consumer Comment

I Agree With the Original Post

AUTHOR: Richard - ()

POSTED: Friday, May 30, 2014

When I was first contacted by NHE I also thought all the negative posts were disgruntled applicants. But, after my experience with NHE my opinion of them is that they are a scam.

When you first apply you are given a client profile. You are to write up a workout for this client. The first red flag I saw was this client had rheumatoid arthritis in their knees. Anybody who knows anything about RA knows that it is an autoimmune disease and that it affects the entire body not just the joints. In other words it is systemic not local.This was the first red flag that made me question their legitimacy.

Yes they say you do not need to buy a study guide. However, they also give you a list of approximately 100 books to choose from. So what is the best choice purchasing their study guide which would reduce the amount of material to cover or figure out what is and is not relavent for the test.

I purchased the study guide which was 140 pages. The study guide did not contain any references and was poorly written. The poor writing and the lack of references really made me question them again. Their protein recommendations were a joke 56 grams per day for men and 46 grams per day for women. I have a Masters Degree in Exercise Science along with several certifications including CSCS and USA Weightlifting Sports Performance Coach, NSCA - CPT and all of NASM's Certs. I scored over 90% on all exams and I have been in the industry as a coach and trainer for over 15 years. That being said, every nutrition course I have ever taken uses a grams to kg of body weight formula to determine the amount of protein, fats and carbohydrates the individual needs. Nowhere in this guide do they ever mention this.

Also, as quoted from the guide their uninformed section on resistance training.

"Resistance training is used to increase strength, metabolism and size. It is typically incorporated in a personalized fitness program, that includes exercises designed to help increase muscle strength, muscle endurance and muscle power. The goal of resistance training is to overload the musculoskeletal system with a particular level of stress that may be difficult to achieve by traditional methods. Regular resistance training has also been proven to strengthen bones and improve overall cardiovascular conditioning.
Resistance training Resistance training helps muscles increase in size (hypertrophy) by overloading the muscle cells and by increasing the number of nerve cells that assist in muscle contraction. Resistance training can also promote weight loss by causing the body to burn calories at rest and during sleep. Compared to fat, muscle tissue is more 'metabolically active' at rest, meaning the body expends more energy to maintain a larger musculature(arrangement of muscles within the body). Similar to free-weights, resistance training provides many different advantages over other forms of training. Resistance training promotes: Free range of motion, Variable speed/movement and Progressive resistance. One major advantage to resistance training is its ability to provide variable resistance without gravity. This increases the number of applications regarding functional and sports-specific training. The ability to incorporate both vertical and horizontal movements enables a broader range of techniques and exercise programs, which improves overall conditioning. Resistance training can be used to isolate muscle groups, protect joints and/or injuries, and reduce stress to ligaments and tendons.

Benefits/advantages of resistance training implementation.

· Increased muscle strength, power and speed.

· Improved balance and a more stable core.

· Increased/variable ranges of motion.

· Easier on joints than other forms of training.

· Sport specific exercises can be designed.

· Many types of equipment, inexpensive to own and simple to transport.

· Many types of rehabilitation techniques.

Sorry unless you are in space gravity is a factor no matter what type of exercise you are doing. Also all exercise even if it is cardio is resistance training. Why? Because it all involves developing motor patterns, a progressive challenge and overcoming gravitational forces.

So, I took the test and thought it was long and required a lot of typing due to the large number of essay questions. However, I did finish and thought it was a pretty easy test and the next day I received notification that I failed. So, I took it again and failed again.

In my opinion they are trying to sell poorly written study guides that you can't download and you need to enter a password for every section of the guide. They sold me a guide that I can't download. However when you purchase it they tell you you can.

I have one more retake left. I plan on recording the entire exam and will do my best to pass it. After I receive notification I have failed I plan on filing a complaint with the California Attorney General that they are commiting wire fraud and violating interstate commerce laws.

The bottom line is there are not any NHE certified trainers out there anywhere. There are not any jobs working for them and this is a complete scam.

 

 

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#2 Consumer Comment

Interesting post?

AUTHOR: Dee L. - ()

POSTED: Friday, May 09, 2014

The facts are a bit off here...They do not promise a reimbursement of the study guide if you get the job, it's only if you pass a particular exam section. Evidently you did not pass that section. The UPS address is their mailing address. It's a standard PO box like every other company possesses. Also, I don't think they are fully open on weekends, just their exam department. I'm not sure what that particular part of your post is supposed to imply anyway?

 

I'm sure I speak for most people who are looking for additional information on this company when I say that it is frustrating to see this online because it's just a rant of sorts. This is not a rip off story. The company did not rip you off or misrepresent anything. It's misleading to post your rant on a 'rip off' site. Frankly, I don't know what this post is or why you posted it?? Thanks anyway... my search continues...

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#1 Consumer Comment

Nhe

AUTHOR: Nicholas - ()

POSTED: Thursday, May 08, 2014

I went through the hiring process. Everything happened the way it was laid out on their career page board. This post is not useful because it is not telling anyone anything different than what the company tells you up front. It's simple...If you cannot pass their exam, they cannot hire you. This is precisely your story. You aren't required to buy a study package nor should you need one if you're a qualified candidate. I don't get what you are telling people they should be 'aware' of? You're mad you failed the exam and I get that but other than that what's the point of this post?

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