• Report: #803855

Complaint Review: ninenewyork.com ellie kay nine new york

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  • Submitted: Thu, December 01, 2011
  • Updated: Mon, December 05, 2011

  • Reported By: alex — Internet United States of America
ninenewyork.com ellie kay nine new york
303 WEST 42 STREET SUITE # 504 New York, New York United States of America

ninenewyork.com ellie kay nine new york 9chelsea.com Ellie Kay Nine New York ninenewyork.com vacation rentals are scammers New York, New York

*Author of original report: WHAT A DISGRACE ELLIE KAY

*General Comment: AMY YU & CRISTINA BRIONES Decit, petty Worthless

*Author of original report: JenniferN is Ellie Kay

*General Comment: AMY YU & CRISTINA BRIONES

*Consumer Comment: Some information that might help.

*Consumer Comment: ninenewyork.com Legitimate Great Place

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Ninenewyork.com is the latest incarnation of 9Chelsea.com, run by the same scammers.

You do whatever you feel like you need to do. I have no knowledge of what youre talking about. Did you read our cancellation policy? Theres no one else here at the moment to address your matter.

These are the useless directives that I received from the individual who identified herself as Ellie Kay, the property manager of 9 Chelsea (now known as Nine New York) based in Broadway, New York when I called her to find out why she had charged us an additional $700 after our cancellation.

This was after our email conversations with her to get our initial deposit back. In our earlier attempts to reach her, she had been wholly unresponsive, and when we called her out for the poor customer service, she went nuts. She accused us of lying and said that no part of our initial refund would be returned to us, despite the cancellation policy stating 50% of the deposit would be returned.

After we complained about her not following their own cancellation policy, she made the credit card charge of $700 without authorization.

We have also filed complaints with the New York Department of Consumer Affairs regarding this incident of fraud and have left negative reviews on TripAdvisor.com, an online destination for travellers and alerted others to 9 Chelseas scam.

Interestingly after the online attention, 9 Chelsea then took their website down,and changed their name to Nine New York. This action indicated they were aware that they were committing fraud and were going into damage control.

It is disgusting that Ellie Kay, ninenewyork.com are still trying to hide their illegal actions.

This report was posted on Ripoff Report on 12/01/2011 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/ninenewyorkcom-ellie-kay-nine-new-york/New-York-New-York-/ninenewyorkcom-ellie-kay-nine-new-york-9chelseacom-Ellie-Kay-Nine-New-York-ninenewyork-803855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

WHAT A DISGRACE ELLIE KAY

AUTHOR: alex - (United States of America)

What an abusive little Grinch you are.

There is no place for you in the service industry or any other on this planet.
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#2 General Comment

AMY YU & CRISTINA BRIONES Decit, petty Worthless

AUTHOR: JenniferN - (United States of America)

Brainless  Amy Yu. Your down payment was  Charged on your consent. How did we get your payment in first place? Miserable you.

Go read your E mail confirmation sent. its 31 days.  Moronic.

It was already processed by rental Agent and paid to owner legitimately.

This could have solved amiably, We give people full refunds despite the last minute cancellation,  when nice. try to work things work out. But - You were just piss & moan, immature and Straight up nasty rude.

I have terminated my job with them for better, and Amy Yu- I sincerely wish you to someday become an adult.

next time with lies, will upload your  ori face.
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#3 Author of original report

JenniferN is Ellie Kay

AUTHOR: alex - (United States of America)

By They, you mean YOU.

# 1  You made reservation with them, Correct?
In good faith, not to have our credit card siphoned of $700.


# 2  You canceled the reservation last minute.
It was 3 weeks prior, which under the cancellation policy made known to us is a 50% refund.


# 3   They followed their contract and You did not.
You DID NOT follow the contract. You then took money out of our credit card illegally.


# 4  You are accusing of what?  Its their policy. Take some responsibility.
YOU are being accused of THEFT. How about YOU take some responsibility.


# 5   Grow up
Posing as a Consumer? Really? I think someone needs to look in the mirror.

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#4 General Comment

AMY YU & CRISTINA BRIONES

AUTHOR: JenniferN - (United States of America)

So if they are actual registered business in NYC, what do you mean they scammed you?

# 1  You made reservation with them, Correct?

# 2  You canceled the reservation last minute.

# 3   They followed their contract and You did not.

# 4  You are accusing of what?  Its their policy. Take some responsibility.

# 5   Grow up
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#5 Consumer Comment

Some information that might help.

AUTHOR: Robert - (USA)

It would appear that they DID change their website.  The newer website was created on November, 23, 2011 and the owner is hidden by a proxy registrant (RED FLAG #1)

Registrant: 
   Domains by Proxy, Inc. 
   DomainsByProxy.com 
   15111 N. Hayden Rd., Ste 160, PMB 353 
   Scottsdale, Arizona 85260 
   United States 
 
   Registered through: GoDaddy.com, Inc. (http://www.godaddy.com) 
   Domain Name: NINENEWYORK.COM 
      Created on: 23-Nov-11 
      Expires on: 23-Nov-13 
      Last Updated on: 26-Nov-11 

It appears that they were so quick to make a new website that they didn't bother to change the name in their Terms of Service.  http://www.ninenewyork.com/Pages/Terms.aspx  Here's an example:  "9chelsea is not responsible for accidents, delays, losses, change of itinary, change of rates or any other damages. 9chelsea or it's employees are not responsible for: Errors and omissions; Misrepresentation by third parties; Personal damage or injury while staying in an accommodation booked through 9chelsea."

I could not find the their BUSINESS NAME or OFFICE ADDRESS anywhere on the ninenewyork.com website!  (RED FLAGS #2 and #3.)

However, they are registered with the NY State Secretary of State.  The contact information for DOS service is below:

Selected Entity Name: 9CHELSEA, INC.

Selected Entity Status Information

Current Entity Name:  9CHELSEA, INC.
Initial DOS Filing Date:  MARCH

18, 2011
County:  NEW YORK
Jurisdiction:  NEW YORK
Entity Type:  DOMESTIC BUSINESS CORPORATION
Current Entity Status: ACTIVE

Selected Entity Address Information

DOS Process
(Address to which DOS will mail process if accepted on behalf of the entity)

9CHELSEA, INC.
303 WEST 42ND STREET
STE 504
NEW YORK, NEW YORK, 10036

Registered Agent
NONE
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#6 Consumer Comment

ninenewyork.com Legitimate Great Place

AUTHOR: Elisa M - (United States of America)

Excellent reviews on:

http://www.homeaway.com/vacation-rental/p192527

http://www.homeaway.com/vacation-rental/p249308

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