- Report: #1106498
Report - Rebuttal - Arbitrate
Complaint Review: Nissan
Nissan5425 Van Nuys Blvd Sherman Oaks, California USA
Nissan LEAF Warranty / charger lies Sherman Oaks California
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Nissan claims to only support 1 brand of EV chargers!
Nissan's owner's manual directs users to use any SAE J1772 compatible charger (also known as level 2 chargers). But when I had a problem with my brand new Leaf, they denied warranty coverage saying they only support the use of the Aeronviroment chargers.
Nowhere in the sales and marketing materials or owners manual do they state to only support 1 brand of chargers. When I bought my car, the sales people touted how extensive the charger network is, and even the on-board software "Carwings" will guide users to chargewrs of every brand.
I was charging my car, and the charging port and nozzle overheated and became fused together. The reapairs cost $2000 and has taken 3 weeks already because the part is on back-order. Nisssan insists they only support the one brand of charger.
This report was posted on Ripoff Report on 12/12/2013 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nissan/Sherman-Oaks-California-91401/Nissan-LEAF-Warranty-charger-lies-Sherman-Oaks-California-1106498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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