• Report: #1048232

Complaint Review: Nitro Focus NO3

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  • Submitted: Fri, May 03, 2013
  • Updated: Sun, June 23, 2013

  • Reported By: Richard — Woodstock Georgia
Nitro Focus NO3
807 Airport Access Road Traverse City, Michigan USA

Nitro Focus NO3 Hit credit card with over $100 before trial even ended Traverse City Michigan

*Consumer Comment: Very shady business practices

*UPDATE Employee: Nitro Focus NO3 Customer Care

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As has been stated by others (wish I had checked this before ordering the trial), Full order was shipped and credit card charged over $100 before I even had a chance to start the trial offer.  Then they don't make it easy for you to figure out how to contact them.  The only place I could find their contact information was on this Ripoff Report service website.  I don't know if the product works or not, but even if it did, I wouldn't order it because of their agressive marketing approach.


This report was posted on Ripoff Report on 05/03/2013 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nitro-Focus-NO3/Traverse-City-Michigan-49686/Nitro-Focus-NO3-Hit-credit-card-with-over-100-before-trial-even-ended-Traverse-City-Mic-1048232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Very shady business practices

AUTHOR: Ryan C S - ()

I was in the same boat as yourself.  After lengthy conversations with a customer service rep and then a supervisor, they finally agreed to refund the $105.75 (I had to fight not to pay the restocking fee) to my account once I returned the product.  Upon receiving it, I wrote the given RMA number on it and sent it back via the post office.  Over a week and a half later I still hadn't received a refund so I contacted them.  They claimed to not have received it and because I didn't get a tracking number, I was at fault and out of luck.  

And even if they do receive it, because I wrote "Return To Sender" on the package it made my refund null and void.  I was not told to get a tracking number nor not to write return to sender.  The customer service rep said "You most surely were because it's written in the notes on your account".  I was offered a $50 refund (which I took) because it is a loosing battle with this company but I am still out the other $55.  They are downright liars when they say they will refund your money no problem.  I have never been treated this way by anyone before or been insinuated to be a liar so many times.  I've advised everyone I know to stay away from this company.

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#2 UPDATE Employee

Nitro Focus NO3 Customer Care

AUTHOR: Customer Service - ()

Nitro Focus NO3 is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If you’re not satisfied with the product for any reason at all, simply let us know and we'll issue you a full refund.  No questions asked.

- A free 10-day sample bottle.  We give our customers a generous 10-day trial period with the product so they’re able to try it before purchasing it.  Again, if for any reason at all you’re not satisfied or do not wish to purchase the product, please contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

We offer this trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Nitro Focus NO3 month after month and they do so because they experience results.  It works.

It works because it is an advanced muscle-building aid. The NITRO FOCUS NO3 supplement provides a new way to train that offers the results that bodybuilders crave. It boosts the energy and prevents fatigue while burning off fat. Yet, lean muscle mass is increased when using it during every workout.

Our corporate mailing address:

Nitro Focus NO3
807 Airport Access Road
Traverse City, MI 49686


Our website:

http://www.trynitrofocus.com

And lastly, please call us.  1-800-494-5551.  Our customer care department is available Monday-Friday, 9am-5pm EST, and we want to hear from you.

Thank you for your time, thank you for your interest in Nitro Focus NO3, and we look forward to helping you achieve your fitness goals.

Best Regards,

Nitro Focus NO3, Corporate

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