- Report: #685244
Report - Rebuttal - Arbitrate
Complaint Review: NitroRCX.com
NitroRCX.comCity of Industry, California United States of America
NitroRCX.com X-Heli.com, RaidenTech.com, NitroPlanes.com, HobbyPartz.com Ship defective products and then charge 15% restocking charge when product is returned. City of Industry, California
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Ordered a $100 remote controlled off-road truck from NitroRCX for a X-mas present only to receive a product that wouldn't work. Notified NitroRCX about the issue and they sent an e-mail giving vague instructions on how to solve the problem. Unfortunately, they're suggestion didn't work. After spending 30 minutes on hold waiting for customer service, I finally got thru to a rep who said that he would send me a replacement part which should fix the issue. After waiting 10 days without receiving the part and getting close to the end of the vehicle's warranty, I sent them another e-mail requesting a Return Authorization. No response. Finally, I had to escalate the issue to my credit card company to dispute the charges. So now I am having to return a defective product that never worked out-of-the-box and am going to end up paying shipping charges and a 15% restocking fee. After looking on their forum website, RCDiscuss.com, it appears that this is a very common occurrence with this company. Buyer beware!
This report was posted on Ripoff Report on 01/21/2011 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/NitroRCXcom/City-of-Industry-California-/NitroRCXcom-X-Helicom-RaidenTechcom-NitroPlanescom-HobbyPartzcom-Ship-defective-pr-685244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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