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Report: #1042252

Complaint Review: No Flame ECIG - Internet

  • Submitted:
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  • Reported By: Teresa — Phenix City Alabama
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  • No Flame ECIG 6538 Collins Avenue #95 Internet United States of America

No Flame ECIG Misleading // Ript Off Internet

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On February 24th I was on the QVC website and this box popped up with a offer to recieve a choice of products to be purchased at a discounted low price for completing a questionair. It gave 3 choices, E-cigg, Ipad and I cant remember the 3rd choice. Upon completing the survey you could choose the product you were interested in and purchase at a very low price but there were only a limited number to purchase in a limited time frame. Being a smoker I chose the e-cigg at the price of approximately 5.00. Thinking its only 5 bucks and if it doesnt work im only out the 5 dollars. I recieved an e-mail confirming the order and I recieved the order in about the time frame that it was told that I should recieve it. I tried the product and wasn't happy with the flavor and thought oh well I wasted that 5 dollars. Not thinking anything else about it...the product had sat on my counter since. Then last week I recieved a package in the mail with refills and then it hit me. I was only being charged 5.00 just to get me in the door for a month to month type purchase.The refills did not come with any type of invoice so I didn't even know what I was being charged for them. So I referred back to my confirmation e-mail and called the number given for customer service (Which by the way even the confirmation e-mail doesnt tell you what you are being charged nor does it tell you about the trial period). It was then explained to me that I did have a trial period of 14 days after purchasing the e-cigg to cancel the subscription and that after the 14 days I was being charged 109.00 and that the refills were 69.62 per month. WOW. I explained to the person (Sherry) that this whole thing from the start was very misleading and that first of all I thought I was ordering from QVC because I was on their website at the time this offer popped up. I also explained to her that I do not recall anywhere that stated that there was a trial period. Believe me, if I had I would have cancelled immediatly once I recieved and tried the product. I then told her I realize this is my fault at this point but as of the date that I called her she was to put a stop to any further transactions on my credit card.    

This report was posted on Ripoff Report on 04/10/2013 02:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/no-flame-ecig/internet/no-flame-ecig-misleading-ript-off-internet-1042252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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