- Report: #1096547
Report - Rebuttal - Arbitrate
Complaint Review: no flame
no flame ripped me off! ordered the e-cig. after doing a survey and was told just had to pay postage, then a month later they took 109.67 for what they called a starter pack. I told them I didn't want th product, it was crappy, but they kept insisting it was my fault for not reading the terms. I NEVER SAW THEM! Kept trying to tell them I did not go to their web site but ordered it after doing the survey.They insisted they didn't offer it that way. The phone person kept talking over me, insisting I didn't understand her, wasn't listening. I told her over and over again I wanted a manger, she finally called one, but she was on the phone, I told her I had been in retil for over twenty years and knew all the tricks.Finally I was so upset I insisted the manager call me back and then hung up. A few mintues later, the clerk? called me back and offered about half the money back and cancel my membership.Then asked me if I was fine with the solution! Internet
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I had taken a survey and was offered a choice of thank you gifts. Every one stated all you had to do was pay postage. No where was there any mention of terms and condtions.
A month later found out they charged me $109.67 for the starter kit, as they called it! I told them I did not like the product, but was kept getting told I should of called 14 days after receiving the kit.
The phone clerk insisting I should of read the terms and condtions on the web site. I told her I did not order the kit on thier web site, but after a survey. She kept sying they didn't offer it that way.
The clerk kept talking over me, telling me I wasn't listening to her. In fact, I heared every word she said. Yes, I had to talk over her t times because she would not shut up!
Finally I asked for a manger, which she wasn;'t keen on doing. Frnkly I kne the Manger would be too buy to tslk to me, this is a old retail trick. So I finally told her to get her to call me and hung up.
It ened up with them canceling my membership, but I only get about $57.00 back.
This is a scam, pure and simple. If I had the money for a lawyer, I would try to sue them but I live on SSD.
Something needs to done with them!
This report was posted on Ripoff Report on 11/02/2013 03:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/no-flame/internet/no-flame-ripped-me-off-ordered-the-e-cig-after-doing-a-survey-and-was-told-just-had-to-1096547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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