• Report: #866554

Complaint Review: No More Rack Retail Group

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  • Submitted: Tue, April 10, 2012
  • Updated: Wed, April 11, 2012

  • Reported By: Natalie — Florissant Missouri United States of America
No More Rack Retail Group
154-1917 West 4th Ave Vancouver,, British Columbia Canada

No More Rack Retail Group nomorerack.com I contacted them about an item I purchased from them that will not work and they refuse offer refund or exchange. Vancouver, British Columbia Canada

*General Comment: No More Rack Customer Service

*UPDATE Employee: Team@Nomorerack

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I purchased a smart android tablet from them on 1/30/2012.  This is how they listed it on their webpage.  They gave no more information.  The purchase price was $141.00.  The did not list that the item would come from some unknown company in Bejing, China.  The brand on the box lists it as Imito.  It was a purchase for my granddaughter.  The item now will not charge and their is no way to get a replacement or to determine if something else is not causing it to work.

I contacted the company I bought it from on 4/8/2012 explaining that it no longer will work.  They inform me that they only have a 30 day return or exchange policy. When I wanted to address a letter to the CEO of the company they refuse to give out any information, indicating I can contact customer service.  This is the area I was already speaking to.  The reps name was Will.  When I asked for a supervisor, I was told they update the call to be expedited, but I had to hangup so the supervisor could call me back.

A woman named Gail called me back from a California phone number 925 557 4932.  She sounded as if she had a foreign accent of some kind, when I asked about it she told me she was not required to give that info out.  I asked about the name of the president or CEO of the company, and again I was asked that they were not required to give this info out.  I believe them to be a misleading company and their business practices seem very shady.  I was told I had to contact the company that made the tablet.  When I look the company's name up on the internet, there is just as much misleading information on them as there is on this company. 

I address the fact that they do not inform their consumers about where the items would be coming from or offer any information on their products.  I was informed that it is in their general answers and questions page that their items come from different companies and manufactures all over the globe.  I never saw this anywhere on their page.  I read it and I chose to order because many major US television programs have given them verbal endorsements on their shows. Now I'm stuck with an item that will not work and no way of getting it repaired.  They refuse to offer a refund or an exchange on this item.

This report was posted on Ripoff Report on 04/10/2012 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/No-More-Rack-Retail-Group/Vancouver-British-Columbia-V6J-1M7/No-More-Rack-Retail-Group-nomorerackcom-I-contacted-them-about-an-item-I-purchased-from-t-866554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

No More Rack Customer Service

AUTHOR: Mitch K - ()

I take exception to the comments left by team@nomorerack.com. I have an ongoing issue with them, and the email exchange is up to 12 emails on each side now. Their customer service can be rated as very poor. Their CSR's take no ownership of cases, and are quick to call a case resolved when it is not. I too would like the CEO contact information... But I think I will be hard pressed to get it.  I have never been ripped off by this company, and have successfully received credits and refunds, but getting answers to very simple questions is impossible!
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#2 UPDATE Employee


AUTHOR: Team@nomorerack - (United States of America)

Hello Natalie,

Samuel here from the Customer Relations team. Always here to help!

We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.

If you could please share your Order ID, we will reach out to you and correct the problem.

We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our
customers are happy.

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