• Report: #994983

Complaint Review: no more rack

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  • Submitted: Fri, January 11, 2013
  • Updated: Fri, January 11, 2013

  • Reported By: marlee — tualatin Oregon United States of America
no more rack
Internet United States of America

no more rack Sold out dated computer virus protection, Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

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I purchased 2013 Norton computer virus protection,  and i received a 2011-2012 disc instead. I emailed them to let them know it was the wrong product year and they sent an email back to let me know that they were sorry for the mix up but they do not have the 2013 virus protection as advertised.

 I let them know that i want my money back and not the "credit" they offered. They said in order for me to get the money back, i would have to send them a picture of the disc. I am not sure how to do that and i would rather send the product back. I have not heard back from them as yet.

I should have checked this place out before buying from them because it all was almost too good of a deal and if it is too good to be true then....... I do not like to be ripped off as so many have been with this place and i have been through similar things like this and have learned to stand up and make noise when these things happen. If we wait for them to make their move to do the right thing, chances are we will not see anything done.

 I went directly to corporate with another company and i got a refund within 24 hours. I hope it works again, if not i will make a lot of noise. Anyone care to join me?

This report was posted on Ripoff Report on 01/11/2013 02:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/no-more-rack/internet/no-more-rack-Sold-out-dated-computer-virus-protection-Internet-994983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

Hi marlee,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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