• Report: #1052947

Complaint Review: No More Rack

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  • Submitted: Wed, May 22, 2013
  • Updated: Wed, May 22, 2013

  • Reported By: Ruby — Minneapolis Minnesota
No More Rack
381 Park Avenue South, 4th floor New York, New York USA

No More Rack 7 Day Return Policy Even for Electronics! New York New York

*UPDATE Employee: NoMoreRack.com - Customer Care

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I ordered a watch with a built-in camera - the watch cost around 50 bucks but claimed to be discounted hundreds of dollars.  The quality did not seem terrific upon receipt but I was considering it more of a fashion watch than anything so I started wearing it daily.

Within about a week and a half, it started showing moisture under the crystal.  And not just fog - this was condensation droplets.  So I tried drying it out in a container of uncooked rice and it did dry out, but as soon as I started wearing it, it fogged up again right away.  And I did not submerge it and the weather was not particularly hot or humid.

I contacted the company today to request info on returning the product for a refund and was told that their policy is that any defect in workmanship must be reported within 7 days!!!  And the return must be comleted within 14 days.  Therefore, there was nothing they could do for me.  So they sell electronics and jewelry such as watches and have a 14 day return policy with 7 days to report any problems.  Basically, they are selling new electronics "as is."  

It's criminal to not stand by a product such as a watch for more than 7 days.  

And it's an outright lie to claim that their pricing on this product represents a savings from retail of hundreds of dollars - it's clearly a cheaply made piece of junk.


This report was posted on Ripoff Report on 05/22/2013 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/No-More-Rack/New-York-New-York-10016/No-More-Rack-7-Day-Return-Policy-Even-for-Electronics-New-York-New-York-1052947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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