- Report: #1052947
Report - Rebuttal - Arbitrate
Complaint Review: No More Rack
No More Rack381 Park Avenue South, 4th floor New York, New York USA
No More Rack 7 Day Return Policy Even for Electronics! New York New York
*UPDATE Employee: NoMoreRack.com - Customer Care
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I ordered a watch with a built-in camera - the watch cost around 50 bucks but claimed to be discounted hundreds of dollars. The quality did not seem terrific upon receipt but I was considering it more of a fashion watch than anything so I started wearing it daily.
Within about a week and a half, it started showing moisture under the crystal. And not just fog - this was condensation droplets. So I tried drying it out in a container of uncooked rice and it did dry out, but as soon as I started wearing it, it fogged up again right away. And I did not submerge it and the weather was not particularly hot or humid.
I contacted the company today to request info on returning the product for a refund and was told that their policy is that any defect in workmanship must be reported within 7 days!!! And the return must be comleted within 14 days. Therefore, there was nothing they could do for me. So they sell electronics and jewelry such as watches and have a 14 day return policy with 7 days to report any problems. Basically, they are selling new electronics "as is."
It's criminal to not stand by a product such as a watch for more than 7 days.
And it's an outright lie to claim that their pricing on this product represents a savings from retail of hundreds of dollars - it's clearly a cheaply made piece of junk.
This report was posted on Ripoff Report on 05/22/2013 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/No-More-Rack/New-York-New-York-10016/No-More-Rack-7-Day-Return-Policy-Even-for-Electronics-New-York-New-York-1052947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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