No Problem Services NPCC, LLCNo Problem Carpet CareAaron Strauser Fire Restoration Job abandonment, breach of contract, theft Hurst Texas

 have reviewed the response made by the business in reference to complaint ID 10289480, and have determined that this does not resolve my dispute.  For your reference, details of the offer I reviewed appear below. have sent close to 100 pages of documentation showing expenses, pictures of sub par work, copy of an invalid contract not signed by my wife, No Problems incorrect invoice charging for tile work they already said that the homeowner did, copies of checks and receipts for everything. I mailed this documentation to the BBB on November 3,2014. The expenses incurred by homeowner are as follows: * Contractor board up on October 1, 2013 - $1200  We had not hired No Problem! at this point. That does not change the fact that it is a requirement by the insurance company.

This is an expense that our policy covers and therefore, was deducted from the insurance money. * Public Adjuster - $8351.11 Aaron advised us against hiring a public adjuster immediately and explained that it is because the cost of hiring one is very expensive. He knew the full cost of the public adjuster would come out of our settlment because he tried to sell us on the idea of him putting that money towards newer upgrades and options. We did some research and decided that hiring a public adjuster would be in our better interest. The adjuster was able to double our settlement. Aarons invoice did not change until our policy coverage amount did. *Garage door install - $1180 This was paid for by insurance company, and was in the scope of work. However Aaron was going to supply a 26 gauge door, with a chain drive opener. We were able to get a 24 gauge door with a belt opener for the same price.

Doesnt matter which one of us paid for it...it went towards the house from insurance proceeds. * Fence Material - $2000 Going with Aaron for our rebuild was contingent upon him paying for a new fence on the back of our property. He agreed to cover the cost, both my husband and I were there when he comitted to it....kind of puzzling to see him act like he doesnt know what we are talking about. My husband provided the materials and labor to put up the fence, and remembers Aaron saying "I thought I was paying for that" * Entry track lighting - $192.69 Aaron was allowed $3500.00 for lighting. We managed to only get $1400.00 to spend, not to spend just anywhere. We were given only one place to shop, and got 2 fans and 5 light fixtures. That left 3 fixtures with no lights, so we purchased a track light...just like we had before the fire, and husband installed it. * Closet light - $100 Aaron was allowed $3500.00 for lighting.

We managed to only get $1400.00 to spend, not to spend just anywhere. We were given only one place to shop, and got 2 fans and 5 light fixtures. That left 3 fixtures with no lights, so we purchased a light...just like we had before the fire, and husband installed it. * Floor Decor - $544.55 This was our tile expense after Aaron forgot to put the soap dish in shower wall, then they ripped it out and used all the tile we bought to do the tub, including grout, bullnose, and several boxes of tile. Then we had to buy mosaic tiles to complete shower tile on floor. All just trying to speed up the process. * Replacement door opener rail - $53.04 Aaron lost the rail to the door opener, and it had to be replaced. * Door Pickup - $90.00 Aaron had my husband drive past Greenville TX to pick up and deliver door back to house. * Soap dish - $15.00 We provided soap dish during guest bath tile install because all they were willing to do was using a piece of tile with unfinished edge in plain view. *In wall speakers - $1000.00 Aaron was paid by insurance company to install in wall speakers for surround sound, but did not replace or install speakers.

This is just the beginning on this topic...more later on that Supplies, materials, etc - $130.00 After one of Aarons contractors brought it to our attention that the windows Aaron installed were loose, and not properly sealed. We had to scrape, caulk, and seal each and every window. Money order - $6070.43 Remainder of monies given to Aaron in the form of a cashiers check drawn from Woodforest bank(a copy has been provided) Total amount of all expenses total $20,926.82. All the expenses listed above are legitimate, and were all included in the scope of work. But Aaron did not follow the scope of work. Below are a list of items listed on estimate, that Aaron was paid for, but choose not to do: Final cleaning - $225.26 R&R doorstopn springs - $63.84 Paint bedroom walls 2 tone - $164.63 R&R window drapery bedroom 2 hardware - $76.47 TV wall bracket- $178.08 R&R track lighting hall-$81.60 Fixture for track light-$116.00 Floor protection-$12.81 R&R window drapery hall bath hardware-$76.47 R&R mirror-$234.27 R&R toilet-$329.13($50.00 toilets were installed)

Shower curtain rod-$23.75 R&R window drapery bedroom 1 hardware-$76.47 Track lighting bedroom 1-$110.04 Fixture for track-$183.12 Wallpaper dining-$130.43 R&R window drapery dining hardware-$229.41 R&R window blinds dining-$153.34+$124.62 Door lockset and deadbolt-$80.56 Keyless entry pad-$121.98 R&R in wall speaker living room-$913.88 Clean fireplace-$16.20 Paint fireplace-$64.40 R&R window drapery living room hardware-$229.41 Pet door-$175.98 R&R track lighting living room-$163.20 Fixture for track-$233.20 R&R puck light-$87.73 Floor protection-$134.34 Bifold door set-$184.84 Paint bifold door-$65.14 R&R track light entry-$81.60 Fixture for track-$116.60 Speaker wire master bedroom-$171.82 R&R inwall speakers-$456.94 R&R window drapery-$152.94 R&R tv bracket wall mount-$202.83 R&R rosette blocks-$80.50 R&R medicine cabinet master bath-$162.04 Stain medicine cabinet-$37.88 R&R toilet-$329.13($50.00 toilets were installed) R&R mirror closet-$240.48 R&R track light closet-$61.20

R&R fixture closet-$141.06 Temporary shoring post-$124.72 R&R pegboard-$123.52 R&R cabinetry garage-$866.10 Crane and operator-$1468.00 R&R chimney flashing-$166.70 Brick veneer detach and reset-$9,107.20 Sub room complete-$3,465.48 Total dollar amount of items not performed by Aaron, $23,318.59. The A/C condenser will be reported stolen, and the copy of the receipt has been included with all of our documents sent to BBB. Condenser was paid for under code upgrades, and the receipt will reflect as such. It is not our responsabilty to meet contractors at appointments because Aaron could not. It was their responsabilty to get the house back like it was before the fire. And currently, it has a ways to go. This company feels our personal preferences are of no importance, and continued to go pick out all the things that makes a home personal. 

A extension on the dwelling coverage was personally made in good faith for Aaron that he would finish our house in a timely manner. Wellington says they have never seen a restoration take this long. in fact it has been so long... all the building  permits that were pulled by no problem have expired.  We have left reviews on social media sites that simply expressed our experience with this company, and contained nothing but the truth. We have also been informed that our reviews were well within the limits of the law, so we will continue to let others know our experience and try to prevent this from happening to anyone else. Aaron has also made references like "that crappy house" to us.  Our insurance company also refunded our deductible to us, but Aaron is trying to get that as well.