• Report: #393702

Complaint Review: Noble House Jewelry, Zoe Herrington-Brooks

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  • Submitted: Fri, November 21, 2008
  • Updated: Tue, July 31, 2012

  • Reported By:Mission Kansas
Noble House Jewelry, Zoe Herrington-Brooks
11620 Metcalf Avenue Overland Park, Kansas U.S.A.

Noble House Jewelry, Zoe Herrington-Brooks Damaged my ring, ripp-off Overland Park Kansas

*REBUTTAL Owner of company: Misinformation regarding BBB and Litigation

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My wife and I spent over $1000 to resize and repair various jewelry items at this store. One of the items was an ring that was to be resized. A detailed discussion was had with store personnel regarding how the stones would first be removed to avoid damage due to the heat to be applied to resize the ring. When we went to pick it up the stones had been damaged and discolored.

They made promises to replace the stones and we have followed up and were told that they were having trouble finding the necessary stones. Now they won't even return our calls or respond to written correspondence.We initially went to this store because it is a woman owned business.

Unfortunately, I didn't bother the check with the Better Business Bureau or check with the Court System first. Had I done either of these things we would have never set foot in the store. The BBB gives them an Unsatisfactory Rating and the list of law suits that they have been involved in is as long as your arm.Most likely we will never be successful in resolving this matter with them as it has been ongoing for close to two (2) years. If you are in the market for jewelry (or even repairs) take time to check out who you are going to do business with.

Mh
Mission, Kansas
U.S.A.

This report was posted on Ripoff Report on 11/21/2008 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Noble-House-Jewelry-Zoe-Herrington-Brooks/Overland-Park-Kansas-66213/Noble-House-Jewelry-Zoe-Herrington-Brooks-Damaged-my-ring-ripp-off-Overland-Park-Kansas-393702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
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#1 REBUTTAL Owner of company

Misinformation regarding BBB and Litigation

AUTHOR: Noble House - (United States of America)

As a long time employee @Noble House. I take exception with this individuals statements regarding our rating with the Better Business Bureau and the # of lawsuits that Noble House is or has been involved in. If you check on line you will find that Noble House jewelry has no rating from the BBB. But dig a little deeper and you will also find there are 0 complaints and 0 unresolved issues. A far cry from an unsatisfactory rating that this person reported. There are also no references to any lawsuits past or present .Again a far cry from the complainers "list as long as his arm" these unsubstantiated libelous claims should not be allowed to appear on your website. An upset customer will often go to great lengths to try to achieve what they want. We make no apologies for our store policies and post them throughout our store. We try our best to give our customers the best value,quality, and service but unfortunately you can't always make everyone happy. It is my feeling that claims as inflammatory as these should be substantiated before being set out for public consumption. Yours respectfully, Jack Nelson
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