• Report: #1012943

Complaint Review: nomoreRack.com

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  • Submitted: Tue, February 12, 2013
  • Updated: Wed, February 13, 2013

  • Reported By: Red — Las Vegas Nevada United States of America
nomoreRack.com
1312 S. Boyle Los Angeles, California United States of America

nomoreRack.com Bad, Bad, Bad Business Practices Los Angeles, California

*Author of original report: Too Late

*UPDATE Employee: NoMoreRack.com - Customer Care

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I was unable to accurately categorize nomoreRack.com since they sell everything. This place is a text book rip off.  Shoddy merchandise. "Customer Service" is a joke but I'm not laughing. Surprise: No return credit to your credit card upon returning merchandise; instead you'll receive a "store credit."  This made me see red!

After firing off several very strong letters threatening to notify my State's Attorney General's Office, social media and the BBB credits were issued to my card with blinding speed. I highly recommend this method of seeking and receiving your credit.  Store credit?  Who cares??  Who wants it??  You may purchase merchandise from any merchant you wish - don't be locked in thanks to a store credit. I have two more credits coming; once I receive them I will immediately demand removal from their mailing list.

I don't like to pay for junk. I don't like to pay for the wrong item shipped.  I spent 45 minutes waiting, waiting, waiting for someone to answer the phone so I could demand a credit for shipping fees and my cost of returning an item that was incorrectly sent.  Did the five dollars put me in the poor house?  Nope.  Did it annoy and bug them?  Yep.  Mission accomplished. {:>}

This report was posted on Ripoff Report on 02/12/2013 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/nomoreRackcom/Los-Angeles-California-90023/nomoreRackcom-Bad-Bad-Bad-Business-Practices-Los-Angeles-California-1012943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Too Late

AUTHOR: Red - (USA)

I've seen your form letter here and there throughout this site. It's not very creative.  Thanks to my strong, decisive and straightforward email demanding a refund to my credit card it was accomplished within 24 hours.  I have two more coming having made a return yesterday.  I'll wait.  If I see another "store credit" I'll be off to the races. I enclosed a letter informing the receiver NO STORE CREDIT.  We'll see.
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#2 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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