• Report: #1065306

Complaint Review: Nomorerack

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  • Submitted: Mon, July 08, 2013
  • Updated: Mon, July 08, 2013

  • Reported By: Desiree — Rancho Cucamonga California
Nomorerack
381 Park Ave South NY, New York USA

Nomorerack Salt Crystal Lamp by WB Minerals could have burnt down 6K Sq. Ft. Estate Home New York New York

*Author of original report: Nomorerack

*UPDATE Employee: NoMoreRack.com - Customer Care

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 I purchased a Salt Crystal Lamp from Nomorerack, manufactured by WB Minerals back in June 2012. Initially upon receipt I did not open yet decided to try at the end of June 2012. Box reads "Freshens Air Naturally - is scientifically proven to work like air purifier. When lit (plugged-in), it can emits negative ions that fight against positively charged particles that cause us to feel stuffy and sluggish"

  I open the box, pull out lamp and plug-in, I stepped out of the room (note reside in 6K Sq. Ft. Custom Estate) return back into Great-Room & Kitchen only to find that both rooms were clouded in (Black Smoke) and more billowing from lamp. Immediately unplugged and threw out rear doors to backyard. Needless to say between the smoke and the smell imbedded into the furniture, carpet etc immediately became ill. The thought that my home could have Burned down had I not caught it.

  Immediately attempted to contact Nomorerack & MB Mineral Int'l via phone and email getting no Response. Today July 8, 2013 I phoned Nomorerack requesting to speak to Supervisor which was was girl named Michelle #0024. Her lack of interest shocked me and told me that she would do me a favor and offer me a credit for 1/2 the price I paid for the item. My mouth dropped in shock! I then requested the Corporate Office number which she said she did have, yet had the mailing address in NY. I then search the Internet and located the # to the Headquarters in NYC (212) 405-4011 and called them to speak to Exec Management/Owners Jay Bhatti or Vipesh Agarwal, VP only to get their VMails. 

  I run a multi-million $ Corporation and will do whatever I have to do to get this resolved! Don't Buy from Nomorerack if you expect to get Responsible Customer Service! They need to be made Accountable to their Customers and hire Quality Customer Service Representatives!

  


This report was posted on Ripoff Report on 07/08/2013 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack-/NY-New-York-10016/Nomorerack-Salt-Crystal-Lamp-by-WB-Minerals-could-have-burnt-down-6K-Sq-Ft-Estate-Home-1065306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Nomorerack

AUTHOR: Desiree - ()

July 9th, 2013

To Nomorerack.com

  Here you've read my complaint and experience with your company and again ask me to send another email explaining my Experience with your company after sending (3) emails prior with no Response. Spend an hour on the phone with your Customer Service Dept. speaking to me like some child with No respect or resolution only to to have to search out the Corporate location and telephone # .... Again taking up my precious time! Calling your Corporate Offices only to leave Voice Mail messages and you again want to write YOU! Not until I spend again Precious time filing a rippedoff complaint do I hear from you!

  I suggest that you Personally Contact me immediately @ 909/941-4426 or 909/908-4630

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#2 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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