• Report: #1046588

Complaint Review: nomorerack

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  • Submitted: Fri, April 26, 2013
  • Updated: Mon, April 29, 2013

  • Reported By: regina — riverside California
nomorerack
Internet, Select State/Province United States of America

nomorerack brought over $500 worth of computer items, all were defectived and returned for refund. required tracking number, all given and acknowledged items received by company, then told no refund Internet

*Author of original report: tracking info

*UPDATE Employee: NoMoreRack.com - Customer Care

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this company will not issue refunds although you follow their procedure for obtaining a refund.  They state that items have to be return within 30 days, so if it was received by them before the 30 days, they will notify you after the 30th day and say you are no longer eligible for refund. 

This happened with christmas items returned but since they were brought during the thanksgiving weekend, they were not eligible for refunds after christmas because of the time limit.  If they are gifts how do you know they weren't working until opened by receipent.

This report was posted on Ripoff Report on 04/26/2013 11:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerack/Internet-Select-StateProvince-/nomorerack-brought-over-500-worth-of-computer-items-all-were-defectived-and-returned-fo-1046588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

tracking info

AUTHOR: regina - ()



  1. 1 item returned  to Latted communications, 1622 centre pointe dr, milpitas ca 95035 (7 in ice tab) 1/14/2013


  2. 1 item returned to normorerack returns/1312A S Boyle Ave, Los Angeles, CA 90023/1-14-2013


  3. 1 items returned  to nomorerack returns/1312a S boyle ave, los angeles ca 90023 (tablet)/ 1/14/2013


  4. 1 item returned to Ithaca NY 14850 1/5/2013 (via post ofc)
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#2 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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