• Report: #1009263

Complaint Review: nomorerack

  • Submitted: Tue, February 05, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: Kristi — PEARL Mississippi United States of America
nomorerack
Internet United States of America

nomorerack Sold defective merchandise, now won't exchange or refund Internet

*Author of original report: Make It Great Policy a joke

*UPDATE Employee: NoMoreRack.com - Customer Care

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I ordered an MID tablet for my husband's Christmas present.  After waiting & hoping it would arrive on time & not receiving the carrying case that was supposed to come with it for weeks after Christmas, it will not turn on or charge now.  My husband has had it a little over a month & used it very little.  When I contacted customer service, they stated they have a 7 day return policy on defective merchandise & refused to do anything about this.  I contacted them twice & received the same response twice!

This report was posted on Ripoff Report on 02/05/2013 12:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerack/internet/nomorerack-Sold-defective-merchandise-now-wont-exchange-or-refund-Internet-1009263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Make It Great Policy a joke

AUTHOR: kawebb - (United States of America)

Apparently, your "Make It Great" policy is outweighed by your 7-day return policy.  I have contacted Nomorerack twice & got the same response, so your generic response here is not welcome.
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#2 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : [email protected] We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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