• Report: #1110666

Complaint Review: Nomorerack

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  • Submitted: Thu, December 26, 2013
  • Updated: Thu, December 26, 2013

  • Reported By: Marie — Bronx New York
Nomorerack
381 Park Avenue South, New York, NY 10016 New York, New York USA

Nomorerack Refused to give refund or store credit after mailing me the wrong item New York New York

*UPDATE Employee: NoMoreRack.com - Customer Care

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On December 7th, 2013 at 2:45 pm, I placed an order with nomorerack for two kindle fire as advertised on their website.  The items totalled $198.56 excluding shipping and tax.  The items were shipped on December 11th and I received them shortly after.  

To my dismay, the items I received were not the kindle fire.  They were actually refurbished nooks.  I immediately attempted to call the customer service number but received a recording asking me to send an email.  When I sent an email to customer service telling them that I received the wrong product and that I needed a retun label, they sent me an email telling me that  the product was a final sale and that I should have read the FAQs.  

They also sent me an attachment with the FAQs.  However, nowhere in the FAQs does it indicate that the item was a final sale item.  In the FAQs it also stated that unopened items should be returned within 14 days.  I was returning the items unopened the same day that I received them which is way less than 14 days.  I am very disgusted by this company's dishonesty and lack of customer service and professionalism.  They are scamming customers and they need to be stopped.


This report was posted on Ripoff Report on 12/26/2013 04:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack/New-York-New-York-10016/Nomorerack-Refused-to-give-refund-or-store-credit-after-mailing-me-the-wrong-item-New-Yor-1110666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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