• Report: #1088865

Complaint Review: Nomorerack

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  • Submitted: Wed, October 02, 2013
  • Updated: Wed, October 02, 2013

  • Reported By: Demetria — San Diego California
Nomorerack
16023 Caminito de las Noches San Diego, California USA

Nomorerack STUCK - NO CREDIT/REFUND San Diego California

*Author of original report: Refund completed by Paypal

*UPDATE Employee: NoMoreRack.com - Customer Care

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I emailed the company asking for a return, receiving one e-mail asking if I wished to return both purses. I responded indeed I wished to return both bags. I received another email saying there was no refund as the units were marked as final sale (in small black letters, detailing nothing upon research). Nothing during checkout, nor any other time told me I would be stuck with these forever, or I simply would not have ordered. Disenchanted I sent another email, and basically got the same response.

I own these piss poor purses now, and want to ensure you are not stuck with products from this merchant. An online girl now for well over a decade, I have worked with a multitude of companies that do aim to please the consumer. Go elsewhere!

Hey nomorerack - did you NOT get the memo this is a consumer driven market?

I have contacted this seller three times, in no avail about returning the product.  I am within the 14 days, and the 'final' sale was never shared with me (other than a fine line stating it here): http://www.nomorerack.com/daily_deals/view/616447-leopard_print_light_weight_shoulder_bag_with_chain_handleupon adding to basket, nor during checkout that I would be stuck with these purses forever. 

I began to explore the reputation of the company to see if I was alone in my experience... I was not (ripoff report, 1 1/2 stars on reseller ratings, plus a multitude of other sites reflecting the same information).I have been a Paypay customer for quite awhile, and this truly shocked me. Please help.DemetriaUpon receiving two purses (quality similar to flea market quality), and the price of $23 for the unit was completely unacceptable (I would have paid $5 per bag).

Demetria

 


This report was posted on Ripoff Report on 10/02/2013 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack/San-Diego-California-92128/Nomorerack-STUCK-NO-CREDITREFUND-San-Diego-California-1088865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Refund completed by Paypal

AUTHOR: Demetria - ()

Merchant forced to take product back, Paypal to reimburse.  Did receive an offer a day or so ago from merchant - if you file enough reports you too may get a credit.

Perhaps this merchant will get better - in the meantime utilize payment method, and LET CONSUMERS KNOW exactly how this company has treated you.  

Honestly, without any type of reimbursement, I would have gladly take the loss to save another the frustration.  Shopping should be an enjoyable factor, thank you Paypal for helping me resolve this issue.

Demetria

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#2 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi Demetria,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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