- Report: #981280
Report - Rebuttal - Arbitrate
Complaint Review: nomorerack.com
nomorerack.comLos Angeles, California United States of America
nomorerack.com Won't accept return on defective item because "my account cannot be located" Los Angeles, California
*UPDATE Employee: NoMoreRack.com - Customer Care
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We tried the other one and it wouldn't turn on. I thought, because it was freezing cold after being in a truck all day in the Michigan snow, that it was too cold to turn on. So we wrapped it in a blanket to warm it up and plugged it in. Still wouldn't turn on after 6 hours of charging.
I contacted nomorerack.com when I got home from work, stating that one worked the other didn't and we wanted to exchange it for a new one. I gave my email and the order number. She replied that my email didn't match any accounts in their system, while I have placed THREE orders with that email address, but somehow "I don't exist in their system"
This report was posted on Ripoff Report on 12/12/2012 07:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/Los-Angeles-California-90023/nomorerackcom-Wont-accept-return-on-defective-item-because-my-account-cannot-be-locate-981280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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