• Report: #1118445

Complaint Review: nomorerack.com

  • Submitted: Sat, January 25, 2014
  • Updated: Sat, January 25, 2014

  • Reported By: Megreen — Auburn Washington
nomorerack.com
381 Park Avenue South, New York, NY 10016 , Select State/Province USA

nomorerack.com Tablet that won't even turn on. Won't return or fix it even with a warranty. New York New York

*UPDATE Employee: NoMoreRack.com - Customer Care

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My husband bought me a samsung Galaxy note tablet for christmas. It won't charge/turn on or do anything even when we bought a new charger for it. This tablet is completly dead and won't do anything. This device has a refurbished sticker on the back which the website never said, so we didn't know until I opened it on christmas morning, because of that, the manufacturers warranty is void. Nomorerack refuses to refund the $300.00 even though their website says a 14 day return policy which is up now that we got the run around with them for the past month and when we asked them to send a new one because it says it has a 90 day warranty we have been told 3-5 business days over a dozen times now. Now they won't respond to us at all. This website is a complete scam. We are filing complaints with the better business bureau and the state attorney general. I hope they get shut down so they can't scam anymore people.


This report was posted on Ripoff Report on 01/25/2014 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/Select-StateProvince/nomorerackcom-Tablet-that-wont-even-turn-on-Wont-return-or-fix-it-even-with-a-warrant-1118445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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