• Report: #1040124

Complaint Review: nomorerack.com

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  • Submitted: Tue, April 02, 2013
  • Updated: Wed, April 03, 2013

  • Reported By: Matt Hakel — Arlington Massachusetts
nomorerack.com
Internet United States of America

nomorerack.com No More Rack Cancelled Order, still charged, no refund. Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

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I placed an order at nomorerack.com and I immediately regretted it, I did more research on the product I bought and saw NOTHING but negative reviews. I went through nomoreracks completely stupid method or canceling an order, and my account on the website showed it had been cancelled. 
This was literally about 15 min after I placed the order.

The charge for the order was still pending in my bank account, and I expected it to simply disappear. It did not. The charge went through 4 days later, and I have not been refunded. 
I can't believe how unhelpful this website has been.
I'm really mad I didn't look at their HORRIBLE customer ratings and reviews.
Seriously I didn't find a single positive one.

I'm really hoping that I can still get my refund back of 14.00 
it might not seem like much but I really put my neck out spending that money.

Nomorerack.com, please make this right. fast.

This report was posted on Ripoff Report on 04/02/2013 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/internet/nomorerackcom-No-More-Rack-Cancelled-Order-still-charged-no-refund-Internet-1040124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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