• Report: #1043077

Complaint Review: nomorerack.com

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  • Submitted: Sat, April 13, 2013
  • Updated: Mon, April 15, 2013

  • Reported By: efridlia — New York
nomorerack.com
381 Park Avenue South, 4th floor, Internet United States of America

nomorerack.com Nomorerack.com Inc, fake merchandise, money fraud, Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

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I swear, I never felt so much hate and despise as I feel about nomorerack.com. Purchased 2 items worth $70, and now I have a nightmare returning it and getting a refund. The merchandise arrived from China, 2 weeks later, passing the return cutoff time. The "sateen" Egyptian thread count bed sheet set turned out to be polyester. The "leather" bag turned out to be plastic and smelled of chemicals. PayPal is not being helpful, you will not find any consumer protection policies with them, they are not an American company, it seams. I already spent a week getting massages like this:

"Hi Ellen,
We do request your kind patience as we are still waiting for confirmation from the vendor. Rest assured that we will inform you right away once we receive an update. Thank you for your patience. " 

Hmm, kind patience, sound like a standard customer support message from Dell Indian tech support.

Isn't it time we put a stop to foreign merchandisers with fake, dangerous products, foreign managed financial hubs such as Paypal, and customer support with bad English? I am sick of getting used and my money stolen. We need to produce and service here, in America!!! IMHO...

This report was posted on Ripoff Report on 04/13/2013 07:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/internet/nomorerackcom-Nomorerackcom-Inc-fake-merchandise-money-fraud-Internet-1043077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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