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  • Report: #980819

Complaint Review: nomorerack.com

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  • Submitted: Tue, December 11, 2012
  • Updated: Thu, December 13, 2012

  • Reported By: dvd8man — Macon Georgia United States of America
nomorerack.com
Internet United States of America

nomorerack.com Received poorly packaged item, broken, now they want me to pay return shipping Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

*Author of original report: Got purchase price back still fighting for my return shipping cost.

*Author of original report: forgot to mention....

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I purchased a R/C car for my son for Christmas on Nov 24. Received it from the USPS on Dec 4th in a box 6 inches too long and two inches too tall and wide with not a single piece of packing material. So I contacted them that day at 4:00 pm and didn't hear anything back until Dec 7th at 5:00 pm. And they told me the item was totally out of stock and I would have to mail back the item and they would refund me my shipping cost in store credit. Why would I want to trade my cash for in store credit.

This report was posted on Ripoff Report on 12/11/2012 09:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/internet/nomorerackcom-Received-poorly-packaged-item-broken-now-they-want-me-to-pay-return-ship-980819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

Hi,

Good day! Please accept our sincerest apologies regarding this matter. Please know that we would do anything we can to help you out and we want to thank you for your continued support.

We assure you that we are more than willing to have this matter immediately settled for you. We kindly ask you to please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
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#2 Author of original report

Got purchase price back still fighting for my return shipping cost.

AUTHOR: dvd8man - (United States of America)

I filed a claim with PayPal. Luckily I used them as my payment option. But they still don't want to give me my money back for return shipping. I don't even think they read what you message them but claim "At Nomorerack, customer satisfaction is our main goal." I would not recommend this company to anyone. It's a joke and they won't last long treating people like this.
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#3 Author of original report

forgot to mention....

AUTHOR: dvd8man - (United States of America)

I told them I didn't want store credit for the return shipping cost because I wasn't paying to the shipping cost with store credit. this is how it went down.

---From Me---
Dec 04 15:58
Hello I received my item today. It came majorly damaged. Both hold down pins on the front are snapped off and the battery plug was ripped off and the antenna for the remote has a huge dent in it. I attached photos so you can see. 
v/r 
XXXXXXXXXXX
---From Me---
December 07, 2012 09:45
Any updates? I would like to get this solved before Christmas? 
v/r 
XXXXXXXXXXXX
___From Them___
December 07, 2012 16:51
Hello XXXXXXXXXXX,
Thank you for writing in. Always here to help.We perform a thorough quality check on all items before shipment, although something must have happened during shipment to damage the item. I apologize for you receiving your item in such a condition and for any inconvenience this may have caused.Unfortunately upon checking our inventory, I have confirmed that this item is currently out of stock. For this reason I am not be able to ship out a replacement item to you. The best option we have would be to have you return the item for a full refund. We must ask for you to return the item because we are required to return any damaged items to our supplier. Upon receiving the item, a refund will be issued back to the original form of payment or via in-store credits, depending on your preference.Please return your order via USPS standard ground delivery to: 
Attn: nomorerack Returns 
1312A S Boyle Avenue 
Los Angeles, CA 90023For the return cost, please send a copy of the receipt and tracking number to customercare@nomorerack.com. We will then issue a nomorerack store credit in the amount of the return shipping to your account.If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,* Marcus with Customer Care 
Nomorerack - 8 Daily Deals!
____From Them___
December 07, 2012 16:55
Hello XXXXXXXX,
Thank you for writing in. Always here to help.We perform a thorough quality check on all items before shipment, although something must have happened during shipment to damage the item. I apologize for you receiving your item in such a condition and for any inconvenience this may have caused.Unfortunately upon checking our inventory, I have confirmed that this item is currently out of stock. For this reason I am not be able to ship out a replacement item to you. The best option we have would be to have you return the item for a full refund. We must ask for you to return the item because we are required to return any damaged items to our supplier. Upon receiving the item, a refund will be issued back to the original form of payment or via in-store credits, depending on your preference.Please return your order via USPS standard ground delivery to: 
Attn: nomorerack Returns 
1312A S Boyle Avenue 
Los Angeles, CA 90023For the return cost, please send a copy of the receipt and tracking number to customercare@nomorerack.com. We will then issue a nomorerack store credit in the amount of the return shipping to your account.If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,* JP with Customer Care 
Nomorerack - 8 Daily Deals!
---From Me---
December 07, 2012 22:47
Marcus & JP, 
I'll return it but I don't want a store credit for my shipping cost because it's costing me cash and gas to mail it back. I want all my money back. It's not my fault it was poorly packaged (meaning no padding in the box, it was thrown in). I was extremely excited about this purchase and your site. Now I second guess all this. Plus this is a total inconvenience having to deal with your sites return polices, during the holiday season. I can't believe this is the way a company purposes a return in this nature. Also why would you ship a plastic car in box six inches too long without bubble wrap. 
And it should never take 3+ days to give a customer a sorry excuse of a copy and paste your out of luck reply. 
Your very dissatisfied customer, 
XXXXXXXX
___From Them____
December 08, 2012 01:37
Hello XXXXXXXXXX,
Thank you for writing in. Always here to help.You may send us the tracking number or the copy of the receipt of the return shipping so we could track your return.If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,* JP with Customer Care 
Nomorerack - 8 Daily Deals!
---From Me----
December 11, 2012 13:49
I shipped the broken item back to you today, Tracking # is 000000000000000000. Please reimburse my card on file for shipping cost and the cost of the product. I do not want any store credit. 
XXXXXXXXXXXX
___From Them___
December 11, 2012 21:35
Hello XXXXXXXXX,
Thank you for writing in. Always here to help.Upon confirming the tracking information that you sent, I went ahead and requested your refund back to your original payment mode. This may take 3 to 5 business days.However for your return shipping cost, we could only refund you via instore credit as we didn't charge you for it. You may use that credit to purchase any item on our site without any restrictions.If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,* JP with Customer Care 
Nomorerack - 8 Daily Deals!
---From Me---
December 11, 2012 22:35
I'll take a check then it can be mail to:
XXXXXXXXXXXX
XXXXXXXXXXXX
XXXXXXXXXXXX
I mentioned it on Dec 7th and all you said to mail back the damaged item. I didn't use in-store credit to pay for the shipping and I don't want in store credit for my shipping cost.

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So I can't wait to see how this ends up.
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