I order a queen set of sheets. It took 8 days before it shipped and took another 3 days to arrive.
Since the product was so cheap, I only placed a single order to determine if this was a "too good to be true" offer.
I received a full size set of sheets, not a queen size. I sent an initial request to customer service detailing the problem and I received a response about 24 hours later. the response was "Thank you for contacting us. What is the issue?"
Seriously? I already gave all the information once. I reiterated it a second time and asked for a full refund and for them to pay for return shipping since it was their error, not mine. Response #2 was, "Please ship back at your expense and we'll issue you a store credit." Sigh... I sent a third response explain why that was not an acceptable response and response #3 was "Please ship back and we'll issue full refund." There wasn't any mention of who pays to return the item. Clearly, they still expected me to pay for return shipping since they didn't issue me a return label.
I posted all of this on their Facebook page. They deleted the post and asked me to respond in a "private message." I sent them a private message that they never responded to.
The cost to ship back the sheets was slightly more than half the cost I paid for the sheets. At this point in time, I opted to donate the sheets to a family in need through Catholic Charities.
About a day or so later, I received an email from their supplier asking about the "mix up" and needed information to fix the problem. I partially explained. They said, "this is the first I'm hearing of this. Please tell me what happened and we can correct the error." I sent one last response. I explained in detail what transpired and that it was too late to fix anything since I donated the item. I request them NOT to contact me again. That was earlier this morning. Thank goodness they haven't responded yet.