• Report: #1043038

Complaint Review: nomorerack.com

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  • Submitted: Sat, April 13, 2013
  • Updated: Mon, April 15, 2013

  • Reported By: Sylvie — Petersburg Michigan
nomorerack.com
Internet United States of America

nomorerack.com did not refund my money for defective goods sent back Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

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Nomorerack.com sent shoddy goods about 50 percent of the time. I have not gotten all of my refunds because they won't send them.

Delivery was slow--always.

They offered totally different solutions to my complaints, but did not solve my problems at all.  Nobody there seemed to know what they were talking about.

They offered store credit instead of refunds.  I complained, and then they said I could have my money  Where is it?

This report was posted on Ripoff Report on 04/13/2013 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/internet/nomorerackcom-did-not-refund-my-money-for-defective-goods-sent-back-Internet-1043038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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