On October 13, 2013, I placed order # 9733256 with nomorerack.com for 1 Invicta Watch Men’s Pro-Diver Stainless Steel as a Christmas present for my son. Soon after Christmas, the watch just broke after a couple times wearing it. I immediately filed a claim with nomorerack.com
and was informed that that their return policy allows for 7 days from the receipt of merchandise to report a damaged item, for a refund and since I reportted past the 7 days, there is nothing they can do since I am past the 14 day grace period."
I am dumbfounded by this response and find it unacceptable. Number one, we bought the watch for our son as a Christmas present even though I bought it in October. My son was able to wear it only a couple of times when it just broke beyond repair. I filed a claim / complaint as soon as it happened on 01/07/2014. In addition, this is supposed to be a brand new watch and should not break after a few days of use irrelevant of their return policy. If I had bought a second hand or used watch, I would be willing to consider their policy of 7 days warranty but I did not buy a 2nd hand or used watch. The manufacturer should take responsibility for a defective product or nomorerack,com for selling it but I should not be the one left holding the bag with a damaged product.
After several emails to customer service center and Mr Dupak evidence they do not care about consumer satisfaction. I feel violated and am trying to reach out to you, ripoffreport.com and other consumer advocacy grops hoping for an immediate resolution to this problemi. it is important to note that while navigating several several other sites/blogs to review nomorerack.com reputation, I learned to my surprise and dismay that thousands other people have also been ripped off by this company facebook.com/pages/Nomorerack-Consumer-Complaints-and-Hate-Page/360875023927327)