• Report: #1114246

Complaint Review: nomorerack.com

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  • Submitted: Thu, January 09, 2014
  • Updated: Thu, January 09, 2014

  • Reported By: anonymous — Deerfield Beach Florida
nomorerack.com
Internet USA

nomorerack.com nomorerack.com sells defective product as new and when you contact them, requests are ignored Internet

*UPDATE Employee: NMR Customer Care

*General Comment: No...

*Author of original report: No response

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On October 13, 2013, I placed order # 9733256 with nomorerack.com for 1 Invicta Watch Men’s Pro-Diver Stainless Steel as a Christmas present for my son. Soon after Christmas, the watch just broke after a couple times wearing it. I immediately filed a claim with nomorerack.com and was informed that that their return policy allows for 7 days from the receipt of merchandise to report a damaged item, for a refund and since I reportted past the 7 days, there is nothing they can do since I am past the 14 day grace period."

 

I am dumbfounded by this response and find it unacceptable. Number one, we bought the watch for our son as a Christmas present even though I bought it in October. My son was able to wear it only a couple of times when it just broke beyond repair. I filed a claim / complaint as soon as it happened on 01/07/2014. In addition, this is supposed to be a brand new watch and should not break after a few days of use irrelevant of their return policy. If I had bought a second hand or used watch, I would be willing to consider their policy of 7 days warranty but I did not buy a 2nd hand or used watch. The manufacturer should take responsibility for a defective product or nomorerack,com for selling it but I should not be the one left holding the bag with a damaged product.   

 

After several emails to customer service center and Mr Dupak evidence they do not care about consumer satisfaction. I feel violated and am trying to reach out to you, ripoffreport.com and other consumer advocacy grops hoping for an immediate resolution to this problemi. it is important to note that while navigating several several other sites/blogs to review nomorerack.com reputation, I learned to my surprise and dismay that thousands other people have also been ripped off by this company facebook.com/pages/Nomorerack-Consumer-Complaints-and-Hate-Page/360875023927327)

HELP!!! 

This report was posted on Ripoff Report on 01/09/2014 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/internet/nomorerackcom-nomorerackcom-sells-defective-product-as-new-and-when-you-contact-them-r-1114246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

NMR Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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#2 General Comment

No...

AUTHOR: Tyg - ()

 Its a word you will have to get used to. They are under no legal obligation to do ANYTHING past the return window. You MAY find relief through the manufacturer, but if they determine that it is NOT a manufacturer defect and it is customer abuse then they will not do anything for you. It doesnt matter that YOU gave this as a christmas gift, THEY ONLY have policy to protect them from scammers. THEY do not know if you REALLY gave it as a gift, they have to make the assumption that since you ordered it back in October that it has been in use since you recieved it and you broke your toy and want someone else to pay for it. Its because the American Consumer has lied and cheated to make sure that THEY get their way, that these policies are in effect. So if you want someone to blame look at your freinds and family. Odds are that atleast two of them have scammed to get their way.

The problem is that YOU ORDERED THIS ONLINE!!!!! Had you gone into a physical store you wouldnt have these issues. BUT since YOU made the CHOICE to do your shopping online, this is what happens. There is ZERO resolution for your issue as you are WELL beyond the return window. In the future I would suggest that you READ THE FINE PRINT!!!!!!! Ordering a book online, thats ok. But ANYTHING as important as a Christmas gift to your son, well that should be picked up at a store. Since the American Consumer WANTS NO INTERACTION with their fellow human beings or to even get off their a*s and actualy GO to a store and SHOP, this is what we have been left with. Highly restrictive return policies, no human interaction, and no customer service. This was YOUR choice and now you have to live with it.

Im sure YOU CAN PAY to have the watch fixed. Its probably a small issue. More then likely its the battery. But in the future either READ all the fine print or just go to a PHYSICAL STORE. The prices SEEM good but what you give away because of those LOW LOW prices makes that price more expensive then going into a store.

FYI: Customer Satisfaction is a MYTH!!! You people are NEVER satisfied. YOU ALWAYS STICK YOUR HANDS DOWN BOTH ENDS OF THAT GIFT HORSE!! Especially given that YOU expect them to GIVE YOU YOUR WAY. That doesnt happen anymore because of the customer. The ONLY way YOU would be happy is if they gave you a BRAND NEW TOP OF THE LINE replacment AND gave you back a FULL refund. Then people like you would be happy. But you FAIL to recognize that this is AMERICA!! The American Dream means that you start a business and make a PROFIT so you can continue to run your business AND take care of your family. Requests such as yours is ANTI-AMERICAN. YOU WANT YOUR WAY AND BE DAMNED ANYONE WHO GETS IN YOUR WAY OR TELLS YOU NO. They ALREADY have YOUR money and are under no legal obligation to do ANYTHING for you. As we ONLY have your word that your situation unfolded in the way it has, your word IS NOT CREDIBLE ENOUGH to give a refund on.

Get over it, youre barking up the wrong tree. Yep its going to sting, but its the consiquences of YOUR actions. Take the watch to a Jewlery store and see if the issue is JUST the battery. If it is JUST the battery, then you have made waves and trouble FOR NOTHING!!! You will have filed a negative report trying to defame a company, when its YOU scamming them.

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#3 Author of original report

No response

AUTHOR: anonymous - ()

:
 

Original Report:

On October 13, 2013, I placed order # 9733256 with nomorerack.com for 1 Invicta Watch Men’s Pro-Diver Stainless Steel as a Christmas present for my son. Soon after Christmas, the watch just broke after a couple times wearing it. I immediately filed a claim with nomorerack.com and was informed that that their return policy allows for 7 days from the receipt of merchandise to report a damaged item, for a refund and since I reportted past the 7 days, there is nothing they can do since I am past the 14 day grace period."

I am dumbfounded by this response and find it unacceptable. Number one, we bought the watch for our son as a Christmas present even though I bought it in October. My son was able to wear it only a couple of times when it just broke beyond repair. I filed a claim / complaint as soon as it happened on 01/07/2014. In addition, this is supposed to be a brand new watch and should not break after a few days of use irrelevant of their return policy. If I had bought a second hand or used watch, I would be willing to consider their policy of 7 days warranty but I did not buy a 2nd hand or used watch. The manufacturer should take responsibility for a defective product or nomorerack,com for selling it but I should not be the one left holding the bag with a damaged product.   
 

After several emails to customer service center and Mr Dupak Agarwal DAGARWAL@NOMORERACK.COM (founder & CEO of nomorerack.com) to no avail, it is quite evident they do not care about consumer satisfaction. I feel violated and am trying to reach out to you, ripoffreport.com and other consumer advocacy groups hoping for an immediate resolution to this problem. it is important to mention that while navigating several several other sites/blogs to review nomorerack.com reputation, I learned to my surprise and dismay that thousands other people have also been ripped off by this company facebook.com/pages/Nomorerack-Consumer-Complaints-and-Hate-Page/360875023927327)

HELP!!!
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