- Report: #1016147
Report - Rebuttal - Arbitrate
Complaint Review: nomorerack.com
nomorerack.comNationwide United States of America
nomorerack.com Sell crap and won't take it back when it breaks! Internet, Nationwide
*UPDATE Employee: NoMoreRack.com - Customer Care
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I filled out the customer service online form asking what to do. I clearly explained that the item had been used for 2 weeks and now it was broken. The reply I received said that I could return it for a full refund as it had been less than 30 days since my purchase. It also gave a link to their return policy page. So, I looked at the policies. There it said that it could only be returned within 30 days if it was unopened and unused. I had clearly stated in my email that I had used the tablet. So, I phoned. The customer service rep I dealt with on the phone said that because I had failed to notify them within 7 days that the item was defective that they couldn't help me. I explained that it broke in 14 days, not 7. They said they were not liable for the product and I would have to deal directly with the manufacturer.
I am angry that this company doesn't stand behind the merchandise that they sell. I should also mention that once I received the tablet and had enough information to search for comparable prices online, it was NOT worth what they said it was. I found it online all over the place for $199. So they sell crap, misrepresent that crap, and then won't stand behind the crap that they sell.
My message to all of you: DO NOT ORDER FROM NOMORERACK.COM!
This report was posted on Ripoff Report on 02/18/2013 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/nationwide/nomorerackcom-Sell-crap-and-wont-take-it-back-when-it-breaks-Internet-Nationwide-1016147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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