• Report: #1118091

Complaint Review: nomorerack.com

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  • Submitted: Fri, January 24, 2014
  • Updated: Fri, January 24, 2014

  • Reported By: Fool_me_once — Hutchinson Kansas
nomorerack.com
381 Park Ave South New York, New York USA

nomorerack.com nomorerack Charged my account with no promise to deliver. Refund weeks later with no correspondence. New York New York

*UPDATE Employee: NoMoreRack.com Customer Care

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Awful web reseller. NoMoreRack.com does not track their sales or inventory. They took my order, took my money, and sent me a refund a week later, without so much as a notification email to let me know they had cancelled on me. They don't know how much they have of anything, and will take your money first before trying to fill their orders. They even say on their website: "We aim to under promise and over deliver, and ask that you allow 10-14 working days for shipment. " So basically, their philosophy is to promise you nothing, so that you feel lucky if you ever receive a product. You're better off to find another reseller and buy somewhere else, if you are actually buying something that you might actually want to have sometime soon.

When you check out they have this disclaimer: "Products are available on a first come first to check out basis. Items remain in your cart as you proceed to check-out, but don’t take too long as other customers might beat you to the punch!" What they don't tell you is that they will fully process your purchase, including charging your credit card or Paypal, BEFORE they bother to check how many orders they will fill. There is no mechanism to stop you from committing to buy something that will never be sent to you.

Please, we don't need this company. Online shopping cannot be done this way. They may be advertising low prices on some items, but don't count on them to deliver.


This report was posted on Ripoff Report on 01/24/2014 07:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/New-York-New-York-10016/nomorerackcom-nomorerack-Charged-my-account-with-no-promise-to-deliver-Refund-weeks-lat-1118091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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