• Report: #1064420

Complaint Review: North Bay Cadillac

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  • Submitted: Thu, July 04, 2013
  • Updated: Thu, July 04, 2013

  • Reported By: dapolousa — New Jersey
North Bay Cadillac
720 Northern Blvd Great Neck, New York USA

North Bay Cadillac Bait and Switch To The Fullest Extend Great Neck New York

*REBUTTAL Individual responds: june 30th 2013

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If I could give this dealership a zero stars, I would. I live in NJ and I bought an Escalade from this dealership quite some time ago and only dealt with the salesperson J.Y. there. He was very courteous and truly a gentleman, however I can't say the same thing for his boss (David Colotti). I recently called North Bay Cadillac on the phone to see if I could trade in my car and the sales person told me a clear price that I would get for the car  and for me to bring in the car on a Sunday so they can look at the car. So I decided to leave my wife & kids home on a Sunday and drove 1.5 hours to Great Neck NY where the dealership is located.

Once I got there battling traffic and time, without even looking at my car, I was told that the person who appraises the car is not in today. That wasn't even the worst of it all, I was then told that they can't offer me even close to what was told to me on the phone. When I expressed my feelings to his manager (David Colotti) that I drove 1.5 hours in traffic and paying $60 in toll and gas so why was I told something different? David, who was this guy with half his buttons open in his shirt, gold chain around his neck and talking on his Bluetooth earpiece while talking to me at the same time, patted me on my arm and said 'sorry buddy, but we can't do anything for you' and he clearly walked away from me. I was stunned as to the service and rudeness I experienced from a Cadillac dealership of NY. This was clearly a bait and switch kind of a situation and I was not happy. There are plenty of dealerships in NJ/NY so at all cost, I would avoid this place if you want hassles in the future dealing with them. I am sure to contact Cadillac corporate regarding this guy and report him of such behavior with his customers.


This report was posted on Ripoff Report on 07/04/2013 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/North-Bay-Cadillac/Great-Neck-New-York-11021/North-Bay-Cadillac-Bait-and-Switch-To-The-Fullest-Extend-Great-Neck-New-York-1064420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

june 30th 2013

AUTHOR: NORTH BAY CADILLAC - ()

I am truly sorry for this person's  bad experience with us.  However, he is being totally unfair.  Please read below.

I am David Colotti, general sales manager of North Bay Cadillac.  This client showed up unannounced on Sunday June 30th to sell us his Porsche. Period.  He had no intention of trading it.  He had no intention of buying or leasing a vehicle from us.  How he calls this a "bait and switch" is beyond me.  There were no definitive numbers given as to the value of the vehicle. I personnally tried to contact all the parties involved to accommodate him, which required the use of a telephone.  I did this on my blue tooth connection so I wouldn't leave the client's side.  Being a beautiful Sunday afternoon this proved difficult.  I truly felt sorry for the fact that he traveled all the way from New Jersey expecting to sell us his vehicle (which is not even a brand that we deal with).  I was willing to send someone directly to his house 2 hours away to appraise the vehicle and do all the paperwork necessary.  To do this required me to make numerous phone calls on my "blue tooth" and coordinate it with this client.  He seemed okay with it. It's now apparent that his only agenda was to leave the vehicle with us.  I never patted him on the arm and told him there was nothing I could do.  Nor did i ever "just walk away" or refer to him as "buddy".

As for my appearance.  I take pride in how I dress.  On Sunday we usually dress business casual.  I was wearing dress slacks and a dress shirt with the top two buttons unfastened.  The only jewelry around my neck is a woven religious scapula attached to a piece of hemp cord.  The only gold I wear is a wedding band.  I've been successful for thirty plus years in the automotive business because I try to do whats right all the time.

As for the sixty dollars spent on tolls to go from New Jersey to New York (can't imagine what route he took), he may send me his receipts and I will gladly reimburse him personnally.

Thank you

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