- Report: #1090924
Report - Rebuttal - Arbitrate
Complaint Review: Northwest Espresso Machines
Northwest Espresso Machines3518 fremont place Seatle, Washington USA
Northwest Espresso Machines Sent Damaged Machine and Refused to Refund Money Seatle Washington
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Our Company (Bob's Clam Hut) purchased a 2av LA Marzocco Linea espresso machine from NW Espresso machines this summer. After a lengthy delay, the machine finally arrived in horrible condition - Broken pipes, missing knobs, loose wiring, beat up exterior and an unsecured main computer. This was supposed to be a completely refurbished and service ready machine.
After sending pictures of the damaged machine to NW Espresso Machines, he agreed to refund our money in exchange for the machine. As soon as I mentioned an escrow agent, he immediately stooped taking my phone calls or returning emails. The result being we are out $5,000 and have no working espresso machine.
This report was posted on Ripoff Report on 10/10/2013 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Northwest-Espresso-Machines/Seatle-Washington-98107/Northwest-Espresso-Machines-Sent-Damaged-Machine-and-Refused-to-Refund-Money-Seatle-Washi-1090924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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