In March of '03 we were solicited by Norvergence and as typical I told them we were not interested in changing providers. I made note that we used Nextel cell phones and nothing else was equal for our purpose. The salesgirl then explained that Nextel was a Norvergece "partner" and told us that along with the T-1 line and Matrix box, we would be getting 12 new Nextel phones every year, and unlimited Nextel service. We signed the contract documents which clearly stated we would be getting 12 Nextel phones. While the Matrix was installed immediatly we never received our phones. When I called to inquire, they told me that Nextel phones were on backorder. They tried to send me out another carrier's and I protested. After a few months they told me that Nextel was no longer a parnter and I would have to accept another carrier, to which I would not agree. I have forced Norvergence to pay my Nextel bills for the last year or so, but its been like pulling back teeth to get the checks. I also have not paid them the $180.00 that they charge me monthly for the T-1 line.
Unfortunately, I am stuck paying the almost $1000.00 a month bill for lease on the Matrix. I am trying to find out if anyone else out there got caught in this "Nextel" part of thier scam. I have contractual obligations with clients that require me to have Nextel units for our field personnel,and can't give them up. My only hope is that I can get a court to decide that Norvergence breeched the contract by failing to ever provide Nextel phones....the old...Bait and Switch.
Has anyone ever had a Nextel phone from NOrvergence, and if so, how are you handling the situation? I almost gave in to them and let them send me Sprint phones, but that is going to leave me with double the bills I had before.
Elmsford, New York