• Report: #1129613

Complaint Review: Nova Merchant

  • Submitted: Mon, March 10, 2014
  • Updated: Mon, March 10, 2014

  • Reported By: Jocelyn — Katy Texas
Nova Merchant
6000 fair view rd Suite#1200 Charlotte, North Carolina USA

Nova Merchant Nova merchant company is A thickish company Charlotte North Carolina

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I signed the paper with NOVA for 4 years contract because the sales told me it gonna save me about $150 a month otherwise I can cancel the service within 3 months. I request a T7 plus terminal, but they sent me a VX 570. I called them, they change me a very old T7 plus which doesn't work very well. I called them again to requested another new one, they told me they only have one of that(the one sent to me). I don't want to change to another brand terminal because all of my employees get used to with T7 plus. I found that it cost me $150 to $200 more than what I had before, so I canceled the service after 2 months, Then I purchased a brand new T7 plus from eBay. But First Data refuse to cancel the lease and still keep charging me $70 every month from my checking account. I talk to Dave, who is the manager of Nova Merchant, he told me they gonna transfer that to another bank which means they gonna take over to the lease. I had been waiting for 3 months (First Data keep charging me for this 3 months), but there is still no response from Nova Merchant. Now First Data still keep charging me for a junk terminal which I don't use at all. I don't know how long I have to wait for Nova to transfer, but I was so upset to those two companies, Nova Merchant and First Data. Very bad companies.

This report was posted on Ripoff Report on 03/10/2014 12:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nova-Merchant-/Charlotte-North-Carolina-28210/Nova-Merchant-Nova-merchant-company-is-A-thickish-company-Charlotte-North-Carolina-1129613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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