NOVO 1 Holland, MI. WOW!! Let me tell you something about NOVO 1 in HOLLAND, MI. I was desperate for a job and took a position with this company. 1st. the pay is not that great. They were aware of the fact that their T.V Lie about permanent employment Holland, Michigan

Let me start by saying WOW you agents make 9.00 an hour-WOW!!! And by looking at the dates on your statements that would mean over a year ago Holland, Ft. Worth, and Dennison agents started at a minimum of 9.00 an hour. If you want to complain about something try a starting wage of 8.00 with a raise of .25 after 90 days and after a year you will get another .25 raise and each year after. That means Billings agents start at 1-2 dollars less than ALL of the other call centers and this is 2012. I've been an employ in Billings for almost 4 years and have yet to make $9.00 an hour. Have a Q.A. average of 97%, impeccable attendance, versatile in almost every account we take, volunteer to work overtime and holidays and YET I still don't make as much as new employees at the other call centers.

I will say though that there is an excess of company politics at this joib. Just because a company policy applies to you, that doesn't necessarily mean it applies to your coworker. You can't trust your team lead or other management which is really sad. You can guarantee that while at work it is every man (women) for themselves. Team leads will bad mouth you to others (co workers & team leads), your coworkers are no better, and they have a tendency to lie habitually and cop attitudes. The team leads in Billings have a tendency to even stab one another in the back. You can never get the same answer twice from any of them and they are so busy power tripping that they don't have time to help you. Each and everyone of them walk around with the attitude of "I'm the boss just do what I say, without question, or you'll be written up for insubordination."At least in Holland they have the option of keeping 1 out of 100, in Billings they are lucky if 1 out of 100 stays due to the way the agents are mistreated and ill prepared for taking of calls. In all my years of employment I have never had the misfortune of working in such a dysfunctional environment.

Novo 1 can be an okay place to work but you do have to learn how to tune out the company politics, adjust to the rude and poor treatment you receive, and cope with the abundance of calls you receive because of under staffing. My biggest coping technique is knowing I have a child who doesn't understand being hungry.

I wish I could agree with your rebuttal, I really do.  I worked for Novo1 for just under two years (22 months total).  The first year wasn't exactly sunshine and lollipops 24/7, but nothing ever is.  I was happy with my position and the work we did in roadside, the job and stress never followed me home, and I never had any qualms about recommending people apply there.

All of that changed in December, and has gone nowhere but downhill since then.  Management bowed to the wishes of new clients, threw most all of our training, policies, and procedures out the door.  Change is part of life and any job, just like moaning, groaning, and belly-aching.  It's no different than having siblings.  This was way beyond that.

Scruples went out the window whenever necessary, policy was violated daily, and contractual obligations (with clients) were violated as well to keep the company from losing money with other clients.  If you didn't know how to handle a call type, had no training whatsoever on that vehicle or brand, none of that mattered any longer.  Shut up, take the calls, we don't care if you don't know anything about Rolls Royce.  We are being paid a lot of money, so just clam up and do what you're told, or we'll find someone who will.

Really wish it wasn't so, and it really wasn't for a long while.  And if it never gets that way for you, I'm honestly glad to hear it, and best wishes.  To others, just be careful and tread lightly.

I have been working at Novo1 for 5 months.  I was hired in to work on the phones at 9.00hr as stated on TV.  After the raises (2 of them) I am currently at $10.  I have worked hard and been a good employee and have earned myself a shift I wanted based on my quality scores.  I like the people I work with, the job isn't difficult, and the management is helpful.  I knew that they let a few people go all at once, but they did that because those individuals were not meeting the handle time goals for the calls even after they had time to get them down.  It's sad that you needed to air your dirty laundry about a company that has been so good to me and several other people when you failed to meet the standards of the job at hand.  I love working here and plan to move up when more positions arise.  I am not a temporary employee here and I don't intend to let myself be one, I will work hard to get where I want to go and deserve to be.