• Report: #360534

Complaint Review: Novotny And Company

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  • Submitted: Thu, August 07, 2008
  • Updated: Tue, April 13, 2010

  • Reported By:Houston Texas
Novotny And Company
9219 Katy Frwy Suite 257 Houston, Texas U.S.A.

Novotny And Company This Company is Like Herpes Houston Texas

*Consumer Comment: Legal vs ethical

*Consumer Comment: greedy and heartless owners

*REBUTTAL Owner of company: Update on account

*REBUTTAL Owner of company: Our rebuttal to his complaint to the BBB

*REBUTTAL Owner of company: Our rebuttal to his complaint to the BBB

*REBUTTAL Owner of company: Our rebuttal to his complaint to the BBB

*REBUTTAL Owner of company: Our rebuttal to his complaint to the BBB

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I compare this company to Herpes because you can't get rid of them. Just when you think they are gone they come back to torment you.

I used Novotny and Company in 2007 to reduce my property taxes. I had been receiving about 20 to 30 solicitations per year from this company to use their services. I finally decided to give them a try after my appraisal value on my house went way up. Novotny did reduce my appraisal value by $5000 which reduced my taxes by $120 half of which had to be paid to Novotny. I thought this was a pitiful result. I wrote Novotny and told them I did not want to use their service again.

In 2008 I filed a property tax protest using the Harris County Appraisal District's new internet filing system. I had to fill out an extensive questionnaire and justify why I thought my appraisal value was too high. Under this new system, a person does not even have to appear in court. The appraisal district reviews your protest and makes a judgement based on the information in your filing. Using this method I was able to reduce my appraisal value by $27,000 and saved $550 on my property taxes. Now Novotny says I owe them half the amount from those savings. Novotny says they are still my agent and that they appeared in court to sign the judgement. Now, Novotny did not file the protest and did nothing on my behalf to reduce the valuation but they expect payment. Also they can't explain how they were able to reduce my appraisal by $27,000 this year when they only could reduce it by $5000 last year. I have sent Novotny another letter telling them very plainly to never represent me again. Let's see if they come back next year like the Herpes.

I want everyone to know that you do not need to use a company like Novotny who may cause you problems later on. File your own property tax protest using the online system for HCAD. Pass this information on to your friends. And if you have made the mistake of using Novotny in the past make sure to go to their office in person with a witness and hand them a letter stating you do not want to use their service ever again. Pictures and video might help later too. Apparently you just can't get rid of this company. I think that is why they send out so many solicitations, I guess they figure if they can sucker one person in for every 1000 solicitations sent out, they will have enough revenue stream to pay off all that postage.

Joe
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 08/07/2008 05:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Novotny-And-Company/Houston-Texas-77024/Novotny-And-Company-This-Company-is-Like-Herpes-Houston-Texas-360534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 5Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Legal vs ethical

AUTHOR: Tim - (U.S.A.)

I'm having a hard time deciding where I fall on this one, but I think I have to side with the OP.

It seems like the law is on the side of the company, and that they did perform work, per a contractual agreement, and are legally entitled to payment.

However, it appears as though the company took advantage of a situation and performed work that they knew the OP did not want them to perform. Ethically, they probably should have contacted him, once they received a notice of hearing, and determined whether he wanted their representation.

But this only begs the question of whether the OP would have received such a substantial reduction in his appraised value without the assistance of the attorneys.

Tough case, but with the information given, I think I have to side with the OP.

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#2 Consumer Comment

greedy and heartless owners

AUTHOR: GREEDY - (USA)

I have read all the 13 complaints against this company and it gives the impression that this company needs to reconsider their tactics they are using.  Obviously all have negative complaints for some reason or the other and you begin to ask yourself not all thirteen customers cann't be wrong!!!!!! It all comes down that the owners are a bunch of heartless persons that claim to " help" people by protesting their properties but when they,the customers, try to revoke their relationship with them because they find someone else cheaper and does it better than they do, they become animals without mercy and go after their money no matter what, or if the customers can afford to pay them. They dont care about anything except their own interests.

I suggest the owners go to church and ask God to guide them in the way they do business, to ask for forgiveness on a daily basis because i believe they have hurt a lot of people with their offensive and repugnant behavior. I would not be surprised if they dont go to church on Sundays ( or any other day) or if they are atheists.

I would like suggest to anyboody thinking about doing business with these "people" to check them out first at BBB for they dont have a good reputation (in the last 36 months 11 complaints?????   )    Watch out  and tell your friends about this company.

my advice simply is to be wary about this company and complain, complain, complain.because  this is the only way this company will learn how to respect their brothers and sisters for they are no better that us.!!!!!!!!!!!!   

Dont be greedy and God bless you.

My daugther hates this company too!

 

 

 

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#3 REBUTTAL Owner of company

Update on account

AUTHOR: L Novotny - (U.S.A.)

After correspondence with Mr. C, which included evidentiary support and a step by step analysis of our services for him, Mr. C quickly remitted payment for our services. This should also prove that his accusations that we did not attend his hearing were false and that Novotny & Company was fully involved in the protest as well as the hearing process per our contract.
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#4 REBUTTAL Owner of company

Our rebuttal to his complaint to the BBB

AUTHOR: L Novotny - (U.S.A.)

August 11, 2008


BBB of Metropolitan Houston
1333 W Loop South Ste 1200
Houston, TX 77027

VIA FACSIMILE: 713-867-4947 Pages: 9

Re: ID # 6781778
Consumer Name: Joseph
Date opened:7/31/08
Address: 4746 Post Oak Timber #35

To Whom It May Concern:

The following is a review of pertinent documents and a summarization of professional relationship.

On April 15, 2007, Mr. Joseph xxxxx signed a contract with Novotny & Company for property at 4746 Post Oak Timber #35. We represented him at valuation hearings at the Harris County Appraisal District for tax years 2007 to 2008. (Item#1)

We were able to achieve a reduction in taxable value in 2007 and 2008. On August 7, 2007 we sent invoice 97771 in the amount of $69.57 and payment was received timely (item #2). When we sent invoice 97771 we also included a letter reminding him that the account would remain active (item #3). On July 17, 2008 invoice 108983 for $272.36 was mailed. The basis for the calculation of the invoice is the hearing summary which shows that our agent, Michael Loh, attended the hearing at the Harris County Appraisal District on July 16, 2008 and negotiated the value reduction see enclosed Informal Interview Settlement Form (item 4). Please notice in the upper right hand corner in the Agent Information box Novotny & Company is listed. In 2008, we fulfilled our contractual obligation to file a protest and attend the hearing on July 16, 2008.

After receiving our invoice the client sent us a letter disputing the charge dated August 3, 2008 (item 5). Novotny & Company responded the same day to his letter explaining that he did not cancel timely therefore, Novotny performed according to our representation agreement (item 6). Despite giving Mr. xxxxx a full explanation in writing, he choose to ignore all the material facts and went ahead to report Novotny & Company to the BBB and he posted a damaging report on ripoffreport.com (item 7).

In conclusion, the authorization for filing a property value protest is covered under the terms of the original agreement, which was not cancelled in a timely manner. As far as the invoice is concerned it is a valid invoice and we expect payment for services provided as all the enclosed documents are supporting. Payment should be received by August 16, 2008.

Regards,


Lucie Novotny
President
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#5 REBUTTAL Owner of company

Our rebuttal to his complaint to the BBB

AUTHOR: L Novotny - (U.S.A.)

August 11, 2008


BBB of Metropolitan Houston
1333 W Loop South Ste 1200
Houston, TX 77027

VIA FACSIMILE: 713-867-4947 Pages: 9

Re: ID # 6781778
Consumer Name: Joseph
Date opened:7/31/08
Address: 4746 Post Oak Timber #35

To Whom It May Concern:

The following is a review of pertinent documents and a summarization of professional relationship.

On April 15, 2007, Mr. Joseph xxxxx signed a contract with Novotny & Company for property at 4746 Post Oak Timber #35. We represented him at valuation hearings at the Harris County Appraisal District for tax years 2007 to 2008. (Item#1)

We were able to achieve a reduction in taxable value in 2007 and 2008. On August 7, 2007 we sent invoice 97771 in the amount of $69.57 and payment was received timely (item #2). When we sent invoice 97771 we also included a letter reminding him that the account would remain active (item #3). On July 17, 2008 invoice 108983 for $272.36 was mailed. The basis for the calculation of the invoice is the hearing summary which shows that our agent, Michael Loh, attended the hearing at the Harris County Appraisal District on July 16, 2008 and negotiated the value reduction see enclosed Informal Interview Settlement Form (item 4). Please notice in the upper right hand corner in the Agent Information box Novotny & Company is listed. In 2008, we fulfilled our contractual obligation to file a protest and attend the hearing on July 16, 2008.

After receiving our invoice the client sent us a letter disputing the charge dated August 3, 2008 (item 5). Novotny & Company responded the same day to his letter explaining that he did not cancel timely therefore, Novotny performed according to our representation agreement (item 6). Despite giving Mr. xxxxx a full explanation in writing, he choose to ignore all the material facts and went ahead to report Novotny & Company to the BBB and he posted a damaging report on ripoffreport.com (item 7).

In conclusion, the authorization for filing a property value protest is covered under the terms of the original agreement, which was not cancelled in a timely manner. As far as the invoice is concerned it is a valid invoice and we expect payment for services provided as all the enclosed documents are supporting. Payment should be received by August 16, 2008.

Regards,


Lucie Novotny
President
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#6 REBUTTAL Owner of company

Our rebuttal to his complaint to the BBB

AUTHOR: L Novotny - (U.S.A.)

August 11, 2008


BBB of Metropolitan Houston
1333 W Loop South Ste 1200
Houston, TX 77027

VIA FACSIMILE: 713-867-4947 Pages: 9

Re: ID # 6781778
Consumer Name: Joseph
Date opened:7/31/08
Address: 4746 Post Oak Timber #35

To Whom It May Concern:

The following is a review of pertinent documents and a summarization of professional relationship.

On April 15, 2007, Mr. Joseph xxxxx signed a contract with Novotny & Company for property at 4746 Post Oak Timber #35. We represented him at valuation hearings at the Harris County Appraisal District for tax years 2007 to 2008. (Item#1)

We were able to achieve a reduction in taxable value in 2007 and 2008. On August 7, 2007 we sent invoice 97771 in the amount of $69.57 and payment was received timely (item #2). When we sent invoice 97771 we also included a letter reminding him that the account would remain active (item #3). On July 17, 2008 invoice 108983 for $272.36 was mailed. The basis for the calculation of the invoice is the hearing summary which shows that our agent, Michael Loh, attended the hearing at the Harris County Appraisal District on July 16, 2008 and negotiated the value reduction see enclosed Informal Interview Settlement Form (item 4). Please notice in the upper right hand corner in the Agent Information box Novotny & Company is listed. In 2008, we fulfilled our contractual obligation to file a protest and attend the hearing on July 16, 2008.

After receiving our invoice the client sent us a letter disputing the charge dated August 3, 2008 (item 5). Novotny & Company responded the same day to his letter explaining that he did not cancel timely therefore, Novotny performed according to our representation agreement (item 6). Despite giving Mr. xxxxx a full explanation in writing, he choose to ignore all the material facts and went ahead to report Novotny & Company to the BBB and he posted a damaging report on ripoffreport.com (item 7).

In conclusion, the authorization for filing a property value protest is covered under the terms of the original agreement, which was not cancelled in a timely manner. As far as the invoice is concerned it is a valid invoice and we expect payment for services provided as all the enclosed documents are supporting. Payment should be received by August 16, 2008.

Regards,


Lucie Novotny
President
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#7 REBUTTAL Owner of company

Our rebuttal to his complaint to the BBB

AUTHOR: L Novotny - (U.S.A.)

August 11, 2008


BBB of Metropolitan Houston
1333 W Loop South Ste 1200
Houston, TX 77027

VIA FACSIMILE: 713-867-4947 Pages: 9

Re: ID # 6781778
Consumer Name: Joseph
Date opened:7/31/08
Address: 4746 Post Oak Timber #35

To Whom It May Concern:

The following is a review of pertinent documents and a summarization of professional relationship.

On April 15, 2007, Mr. Joseph xxxxx signed a contract with Novotny & Company for property at 4746 Post Oak Timber #35. We represented him at valuation hearings at the Harris County Appraisal District for tax years 2007 to 2008. (Item#1)

We were able to achieve a reduction in taxable value in 2007 and 2008. On August 7, 2007 we sent invoice 97771 in the amount of $69.57 and payment was received timely (item #2). When we sent invoice 97771 we also included a letter reminding him that the account would remain active (item #3). On July 17, 2008 invoice 108983 for $272.36 was mailed. The basis for the calculation of the invoice is the hearing summary which shows that our agent, Michael Loh, attended the hearing at the Harris County Appraisal District on July 16, 2008 and negotiated the value reduction see enclosed Informal Interview Settlement Form (item 4). Please notice in the upper right hand corner in the Agent Information box Novotny & Company is listed. In 2008, we fulfilled our contractual obligation to file a protest and attend the hearing on July 16, 2008.

After receiving our invoice the client sent us a letter disputing the charge dated August 3, 2008 (item 5). Novotny & Company responded the same day to his letter explaining that he did not cancel timely therefore, Novotny performed according to our representation agreement (item 6). Despite giving Mr. xxxxx a full explanation in writing, he choose to ignore all the material facts and went ahead to report Novotny & Company to the BBB and he posted a damaging report on ripoffreport.com (item 7).

In conclusion, the authorization for filing a property value protest is covered under the terms of the original agreement, which was not cancelled in a timely manner. As far as the invoice is concerned it is a valid invoice and we expect payment for services provided as all the enclosed documents are supporting. Payment should be received by August 16, 2008.

Regards,


Lucie Novotny
President
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