- Report: #1055103
Report - Rebuttal - Arbitrate
Complaint Review: Now or Never Travel
Now or Never Travel159 Crocker Park Blvd 400 Westlake, Ohio USA
Now or Never Travel Mr. Rick Kenney Owner No Promised Member Benefits Westlake Ohio
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My husband and I attended a seminar 9/24/12 where Mr. Kenney and his staff presented the opportunity for us to buy into a private resort membership agreement. We were mailed a postcard offering a free airline ticket to anywhere in the USA if we attended. At first we weren't interested and attempted to walk out, but they asked us back in the room and offered a lower fee. When we turned that down, Mr. Kenny asked us what we felt it was worth. We agreed on a total of $2593.00 for the Platinum Lifetime Willable, Sellable, and Transferable Program.
What sold us was the fact that our whole family could use it, promising member benefits of 25% off all inclusive vacations, vacation packages, cruises, hotels, tour packages and anything we'd book ourselves on weekends or evenings when the Arizona Company was closed. Since we already had reservations for a number of places, Mr. [continued below]....
After our September and October stays I sent copies of the receipts to him. Later when I hadn't heard from him, I mentioned it to the ladies at the Arizona office, and they said I should send receipts to them instead. Once more, when I hadn't heard I called them, and they said NON created a NEW policy for member benefits reimbursements and to send the receipts back to him. So, once more we did. Along with the receipts I included a chart listing each stay, the date, confirmation numbers and the amount due us. ($482.77)
Here it is over eight months later and we've received no member benefits reimbursement. Often I would call his office and once he returned my calls. He said the reimbursement was late because the Arizona staff filled reports out incorrectly and that his family had health issues.
Since this discussion and after leaving many more phone messages, I've investigated on-line and see that Now or Never has a pattern of not returning their member benefits.
This report was posted on Ripoff Report on 05/30/2013 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Now-or-Never-Travel-/Westlake-Ohio-44145/Now-or-Never-Travel-Mr-Rick-Kenney-Owner-No-Promised-Member-Benefits-Westlake-Ohio-1055103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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